Fabulous
Guests rate it highest for location, service and rooms.
8.6744Reviews- Check-in from 4:00 PMCheck-out by 12:00 PM. The front desk is staffed around the clock, so a late arrival is fine.
- Superb locationGuests rate the location 9.3 out of 10, at 11 Colonel By Drive.
- Parking on siteAvailable at a charge the property sets.
Luxurious Amenities The Westin Ottawa boasts an indoor pool, hot tub, and fully equipped fitness center, ensuring guests can relax and stay active during their stay.
Dining Options With two on-site restaurants, Daly’s and the Shore Club, guests can indulge in a variety of culinary delights without having to leave the hotel premises.
Convenient Location Situated next to the Rideau Centre Shopping Mall and the Shaw Centre, and within walking distance to Ottawa's key attractions like the Ottawa Art Gallery and Parliament Hill, the Westin Ottawa offers both convenience and accessibility for guests to explore the city seamlessly.
Ready to experience luxury and convenience in the heart of Ottawa? Book your stay at the Westin Ottawa today!
What this place offers
- Fitness facilities
- Parking
- Non-smoking rooms
- Air conditioning
- Fitness center
- Swimming pool
- 24-hour front desk
- Restaurant
- Room service
- Business center
Rooms
8.6
Fabulous
Rated 8.6 out of 10 by 744 guests who stayed here.
- Cleanliness8.3
- Service9.2
- Location9.3
- Rooms8.8
- Amenities8.2
- Value8.3
- Food & drink7.8
Guests mention
Great locationHelpful staff
HélèneCanadaThis was NOT a good experience. We were also awoken by the fire alarm and even though it was thankfully a false alarm, t
Convenient location despite the great number of aggressive homeless people
We weren’t told about the extensive renovations and noise until check-in. The entrance was a mess, there were no peace from 8 to 6!
AndrewCanadaGreat location
On going construction that wasn’t declared prior to booking
ShirleyCanadaHuge disappointment!
I booked with booking.com stating 3 travellers and paid for 3 adults with breakfast $399 plus tax for a standard two double bed room. When I checked in I inform the staff mine includes breakfast then she says I have only…
lorna-annCanadaLocation!
Everything was perfect
ShawnaCanadaIt’s overpriced for a business hotel, not the cleanest yes I know there going through renovations. They should’ve honest
That it was close to the mall and market
Going through major renovations
NickCanadaEven though there was construction we had a pleasant stay
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Where you’ll be
11 Colonel By Drive, Ottawa, Canada
Guests rate the location 9.3 out of 10 — superb.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 4:00 PM
Check-out by 12:00 PM
Children welcome
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No pets
Paid parking on site
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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Please note that vehicles over 6 foot 5 inches (6.6 ft) will not be able to park on site. Oversize vehicles will be directed to park in the closest available outdoor parking lots.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In the event of an early departure, the property will charge you the full amount for your stay. A deposit may be required at the property.
What we’d check for you here
- How many rooms they will hold at once, for how long, and on what terms.
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- The pet fee and any size limit, which is where these bookings usually come apart.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about The Westin Ottawa
What time is check-in and check-out at The Westin Ottawa?
Check-in is from 4:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does The Westin Ottawa allow pets?
No — the property states that pets are not allowed.
Is there parking at The Westin Ottawa?
Yes — parking is available on site at a charge the property sets. We check the rate and whether a space can be reserved against your dates.
Does The Westin Ottawa have a pool?
Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.
Can I book a block of rooms at The Westin Ottawa?
The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.
Does The Westin Ottawa have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at The Westin Ottawa?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 4:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book The Westin Ottawa?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is The Westin Ottawa?
11 Colonel By Drive, Ottawa.
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