The Metcalfe Hotel
Hotel, 4-star123 Metcalfe Street, Ottawa, Ontario, K1P 5L9, Ottawa, CanadaShow on map
Top rated
Guests rate it highest for location, food and service.
9.2255Reviews- Check-in from 4:00 PMCheck-out by 12:00 PM. The front desk is staffed around the clock, so a late arrival is fine.
- Exceptional locationGuests rate the location 9.9 out of 10, at 123 Metcalfe Street, Ottawa, Ontario, K1P 5L9.
- Breakfast availableIncluded on some rates — the board is shown on each room.
Upscale Hotel in the Heart of Ottawa Make use of convenient amenities such as complimentary wireless internet access, concierge services, and a hair salon. Enjoy a meal at Cocotte or take advantage of the hotel's room service. Full breakfasts are served on weekdays and weekends for a fee. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Meetings and Events The hotel has 6 meeting rooms available. Comfortable Rooms with Premium Amenities Relax in one of the 108 air-conditioned rooms featuring minibars and flat-screen TVs. Stay connected with complimentary wireless internet and enjoy cable programming. Your pillowtop bed comes with down comforters and premium bedding. Explore Ottawa's Attractions Experience famous landmarks just minutes away, including Parliament Hill and Confederation Park. Book now for a luxurious stay at The Metcalfe Hotel.
What this place offers
- Elevator
- Breakfast available (surcharge)
- Library
- Safe-deposit box at front desk
- Multilingual staff
- Porter/bellhop
- Smoke-free property
- Tours/ticket assistance
- Wheelchair accessible parking
- Braille or raised signage
Rooms
9.2
Top rated
Rated 9.2 out of 10 by 255 guests who stayed here.
- Cleanliness8.4
- Service9.4
- Location9.9
- Rooms8.9
- Amenities8.9
- Value8.9
- Food & drink9.4
Guests mention
Great locationFriendly staffClean rooms
PhilipGreat central location. Excellent and helpful staff. Clean room.
LucieLes oreillers n’étaient pas très confortable
StephanieI was impressed with the hotel during my stay. I had a really great experience and would definitely return here next time I visit Ottawa.
AngelaVery happy with our stay at the Metcalfe. We were travelling as a group and had two rooms. Both were clean, well stocked with amenities and well maintained. We needed extra water and coffee and the front desk assisted us…
MattGreat stay!
Silvia SaveriaGreat staff and delicious breakfast
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated March 2026.
Where you’ll be
123 Metcalfe Street, Ottawa, Ontario, K1P 5L9, Ottawa, Canada
Guests rate the location 9.9 out of 10 — exceptional.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 4:00 PM until anytime
Check-out by 12:00 PM
No children
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Pets allowed on request; charges may apply
No smoking anywhere on the property
Front desk staff will greet guests on arrival at the property.
Pets. Service animals are exempt from fees/restrictions
Children and extra beds. No rollaway/extra beds available
Check-in & Check-out. Contactless check-out is available
Guest type. Essential workers only - NO
Pets. Pets allowed
Guest type. LGBTQ friendly
General. Professional property host/manager
Pets. Service animals are allowed
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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Up to 3 children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Contactless check-out is available. This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly). A deposit may be required at the property.
What we’d check for you here
- How many rooms they will hold at once, for how long, and on what terms.
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about The Metcalfe Hotel
What time is check-in and check-out at The Metcalfe Hotel?
Check-in is from 4:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does The Metcalfe Hotel allow pets?
Yes — the property states that pets are allowed. Size, number and fee are set by the property rather than by us, so say you're bringing a pet when you book and we'll confirm the terms before anything is charged.
Is there parking at The Metcalfe Hotel?
Parking is listed among the property's facilities. Whether it's free and whether a space can be reserved varies, so we check it against your dates rather than promise it here.
Is breakfast included at The Metcalfe Hotel?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does The Metcalfe Hotel have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I book a block of rooms at The Metcalfe Hotel?
The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.
Does The Metcalfe Hotel have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at The Metcalfe Hotel?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 4:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book The Metcalfe Hotel?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is The Metcalfe Hotel?
123 Metcalfe Street, Ottawa, Ontario, K1P 5L9, Ottawa.
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