The Level at Melia Castilla
Hotel, 4-starCalle del Poeta Joan Maragall, 43, Madrid, SpainShow on map
Exceptional
One of our highest-scored stays, according to its guests.
9.651Reviews- Check-in from 3:00 PMCheck-out by 12:00 PM. The front desk is staffed around the clock, so a late arrival is fine.
- Exceptional locationGuests rate the location 9.8 out of 10, at Calle del Poeta Joan Maragall, 43.
- Breakfast availableIncluded on some rates — the board is shown on each room.
Luxurious Amenities Pamper yourself with onsite massages, body treatments, and facials. Enjoy the health club and seasonal outdoor pool for ultimate relaxation.
Dining and Entertainment Indulge in delectable meals at L'Albufera Restaurant or opt for 24-hour room service. Unwind with a drink at the bar/lounge and enjoy snacks at the coffee shop/cafe.
Convenience and Connectivity Benefit from amenities like complimentary WiFi, express check-in/out, and event facilities. Stay entertained with 32-inch LED TVs and stay connected with free internet access.
To book your stay at The Level at Melia Castilla and experience luxury in Madrid, reserve now!
What this place offers
- Elevator
- ATM/banking
- Gift shops or newsstand
- Bicycle rentals nearby
- Fireplace in lobby
- Television in common areas
- Free breakfast
- Health club
- Safe-deposit box at front desk
- Multilingual staff
Rooms
9.6
Exceptional
Rated 9.6 out of 10 by 51 guests who stayed here.
- Cleanliness9.8
- Service10.0
- Location9.8
- Rooms9.3
- Amenities9.3
- Value9.3
- Food & drink9.3
Guests mention
Excellent serviceFriendly staff
JOSE ANTONIOHa sido nuestro hotel,el salon de "LEVEL"atendido por lo mejor que tiene el hotel,amables serviciales siempre con una sonrisa,es una de la razones para volver!!!
Asi como al personal de atencion al cliente,un…
JeffAn excellent choice in every way. Will definitely stay here again when returning to Madrid.
RafaelFalta hacer una remodelacion a las habitaciones.
DavidExcellent location, great rooms!
BernadetteEverybody was nice helpful
ElizabethLovely hotel. Really nice staff. A bit far from the city centre
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Where you’ll be
Calle del Poeta Joan Maragall, 43, Madrid, Spain
Guests rate the location 9.8 out of 10 — exceptional.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 3:00 PM until 01:00 AM
Check-out by 12:00 PM
No children
Show more
No pets
If you arrive at the property after hours, you'll need to check in at an alternate location: [Main Reception at Meliá Castilla]. Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival.
Pets. Pets not allowed
Pets. Service animals are exempt from fees/restrictions
Children and extra beds. No rollaway/extra beds available
General. Property follows regional sanitization guidelines Safe Tourism Certified (Spain)
Guest type. Essential workers only - NO
General. Property is cleaned with disinfectant
General. Professional property host/manager
Sustainability Certifications. Property confirms they are implementing enhanced cleaning measures
General. Commonly-touched surfaces are cleaned with disinfectant
Pets. Service animals are allowed
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
What we’d check for you here
- How many rooms they will hold at once, for how long, and on what terms.
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about The Level at Melia Castilla
What time is check-in and check-out at The Level at Melia Castilla?
Check-in is from 3:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does The Level at Melia Castilla allow pets?
No — the property states that pets are not allowed.
Is there parking at The Level at Melia Castilla?
Parking is listed among the property's facilities. Whether it's free and whether a space can be reserved varies, so we check it against your dates rather than promise it here.
Does The Level at Melia Castilla have a pool?
Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.
Is breakfast included at The Level at Melia Castilla?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does The Level at Melia Castilla have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I book a block of rooms at The Level at Melia Castilla?
The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.
Does The Level at Melia Castilla have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at The Level at Melia Castilla?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 3:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book The Level at Melia Castilla?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is The Level at Melia Castilla?
Calle del Poeta Joan Maragall, 43, Madrid.
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