The Five Residences Hanoi
Hotel, 4-star345 Doi Can Road Lieu Giai Ward, Ba Dinh District,, Hanoi, Viet NamShow on map
Exceptional
One of our highest-scored stays, according to its guests.
9.626Reviews- Check-in from 2:00 PMCheck-out by 12:00 PM. The front desk is staffed around the clock, so a late arrival is fine.
- Exceptional locationGuests rate the location 9.7 out of 10, at 345 Doi Can Road Lieu Giai Ward, Ba Dinh District,.
- Breakfast availableIncluded on some rates — the board is shown on each room.
Luxurious Spa Services
Indulge in massages, body treatments, and facials at the full-service spa.
Recreational Amenities
Relax in the indoor pool or unwind in the steam room for a truly rejuvenating experience.
What this place offers
- Free breakfast
- Meeting rooms
- Full-service spa
- Free WiFi
- 24-hour front desk
- Luggage storage
- Designated smoking area
- Concierge service
- Wheelchair accessible
- Steam room
Rooms
9.6
Exceptional
Rated 9.6 out of 10 by 26 guests who stayed here.
- Cleanliness9.7
- Service9.6
- Location9.7
- Rooms10.0
- Amenities9.6
- Value9.6
- Food & drink8.6
Guests mention
Helpful staffClean roomsGreat amenitiesSpacious room
TomOverall great experience. I stayed in the family suite and it was super spacious. Staff were super helpful especially Mai Anh. Only issue was that I wish the facility was more air conditioned throughout the building…
JAMESThe five Residence location, room, staff , food quality, breakfast buffet and amenities are suppers. Would definitely stay here again next time im Vietnam. Staffs are very friendly and helpful. Rooms are supper clean .…
REYNALDOExcellent reception. Big , clean, rooms.
The only downside to my company's stay is that despite unable to have breakfast as we are always out early, the staff are reluctant to refill our coffees and water in the room. It…
kim anhWe booked a 3-bedroom executive suite for our stay. Hotel is new and beautifully furnished in modern designs. Suite is palatial and very clean and tidy. Staff is extremely friendly and helpful. We highly recommend…
JennaStaff very helpful
Rooms very clean and great facilities
Pool and spa in good condition
Breakfast was really the only disappointment
Quang VinhI feel very welcoming at the check-in, Mr. Giang Hoàng is very professional. He handle all my issues from somewhere else at the airport. I trusted him and his team the whole time staying.
Ms. Anh Vũ is a sweet girl.…
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Where you’ll be
345 Doi Can Road Lieu Giai Ward, Ba Dinh District,, Hanoi, Viet Nam
Guests rate the location 9.7 out of 10 — exceptional.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 2:00 PM until anytime
Check-out by 12:00 PM
No children
Show more
No pets
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
Pets. Pets not allowed
Pets. Service animals are exempt from fees/restrictions
General. Private host property
Pets. Service animals are allowed
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
What we’d check for you here
- How many rooms they will hold at once, for how long, and on what terms.
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about The Five Residences Hanoi
What time is check-in and check-out at The Five Residences Hanoi?
Check-in is from 2:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does The Five Residences Hanoi allow pets?
No — the property states that pets are not allowed.
Is there parking at The Five Residences Hanoi?
Parking is listed among the property's facilities. Whether it's free and whether a space can be reserved varies, so we check it against your dates rather than promise it here.
Is breakfast included at The Five Residences Hanoi?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does The Five Residences Hanoi have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I book a block of rooms at The Five Residences Hanoi?
The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.
Does The Five Residences Hanoi have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at The Five Residences Hanoi?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 2:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book The Five Residences Hanoi?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is The Five Residences Hanoi?
345 Doi Can Road Lieu Giai Ward, Ba Dinh District,, Hanoi.
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