Exceptional
One of our highest-scored stays, according to its guests.
9.83,654Reviews- Check-in from 2:00 PMCheck-out by 12:00 PM. The front desk is staffed around the clock, so a late arrival is fine.
- Exceptional locationGuests rate the location 10.0 out of 10, at 16-18 Bat Su.
Prime Location near Hoan Kiem Lake
Modern Rooms with Premium Amenities
On-Site Restaurant with Stunning Views
Experience the perfect blend of modern comfort and convenience at Serene Boutique Hotel & Spa. Located just a short walk from Hoan Kiem Lake, our hotel offers stylish rooms with free WiFi and air conditioning. Enjoy the elegant wood flooring and upscale amenities in each room, including a flat-screen TV and minibar. Indulge in delicious Asian and Western cuisine at our restaurant with panoramic views of the Old Quarter. Explore Hanoi easily with our tour desk services and 24-hour room service. Book your stay now for a memorable experience in the heart of the city.
What this place offers
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- 24-hour front desk
- Room service
- Heating
- Family rooms
- Lift / Elevator
- Laundry
Rooms
9.8
Exceptional
Rated 9.8 out of 10 by 3,654 guests who stayed here.
- Cleanliness9.0
- Service10.0
- Location10.0
- Rooms9.5
- Amenities10.0
- Value10.0
- Food & drink10.0
Guests mention
Friendly staffGreat locationGood breakfast
StefanoItalyOk
Ok
TomokiJapanよかったです
朝ごはん美味
タオルが少ない
GiglioItalyLo staff, in particolar modo Alice, è molto cordiale e disponibile!
Le camere erano molto belle, confortevoli e molto pulite. Il letto è molto comodo. Ogni giorno viene data 1 bottiglietta di acqua a testa, come succede…
VailettiItalyAlice è stata sempre disponibile e gentile indicandomi posti da visitare e ristoranti eccezionali
Qualità prezzo top
Ottimo servizio per escursioni co sigliandoci la baia di Halong consigliatissima
Sara MaríaSpainBastante amplio, la cama cómoda, el personal muy atento, estaba muy céntrico y un buen desayuno de buffet.
Madueño PérezSpainHotel céntrico, con personal atento y agradable
Todo estuvo genial; hotel céntrico, con personal atento y agradable, habitaciones más que correctas y limpias, desayuno completo incluído en el precio... Creo que la calidad precio del hotel es más que buena. Probamos un…
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Where you’ll be
16-18 Bat Su, Hanoi, Viet Nam
Guests rate the location 10.0 out of 10 — exceptional.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 2:00 PM
Check-out by 12:00 PM
Children welcome
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No pets
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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Reservations made for stay until 31 December 2018, guests are entitled to: - 30% discount on spa service - a VND 100,000 voucher for food & beverages A deposit may be required at the property.
What we’d check for you here
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Serene Boutique Hotel & Spa
What time is check-in and check-out at Serene Boutique Hotel & Spa?
Check-in is from 2:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Serene Boutique Hotel & Spa allow pets?
No — the property states that pets are not allowed.
Does Serene Boutique Hotel & Spa have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I check in late at Serene Boutique Hotel & Spa?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 2:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Serene Boutique Hotel & Spa?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Serene Boutique Hotel & Spa?
16-18 Bat Su, Hanoi.
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