The Coal Exchange Hotel

Hotel, 3-starThe Exchange Bld, Mount Stuart Square, Cardiff, United KingdomShow on map

You won’t be charged yet

Very good

Guests rate it highest for service, location and food.

Check-in from 3:00 PMCheck-out by 11:00 AM. The front desk is staffed around the clock, so a late arrival is fine.
Exceptional locationGuests rate the location 9.7 out of 10, at The Exchange Bld, Mount Stuart Square.
Breakfast availableIncluded on some rates — the board is shown on each room.

Convenient Amenities for a Relaxing Stay

Experience convenience with complimentary wireless internet, concierge services, and access to a nearby fitness facility. Enjoy a delicious meal at the on-site restaurant and unwind with a drink at the cozy bar/lounge.

Comfortable Accommodations and Entertainment

Relax in one of the 55 guestrooms equipped with LCD TVs and complimentary wireless internet. Stay entertained with digital programming and pamper yourself with complimentary toiletries in the bathrooms.

What this place offers

Elevator
Breakfast available (surcharge)
Safe-deposit box at front desk
Multilingual staff
Express check-out
Smoke-free property
Proposal/romance packages available
Casino nearby
Wheelchair-accessible on-site restaurant
Well-lit path to entrance

Rooms

8.4

Very good

Rated 8.4 out of 10 by 142 guests who stayed here.

Cleanliness6.7
Service9.7
Location9.7
Rooms8.2
Amenities7.7
Value7.7
Food & drink9.2

Guests mention

Historical significanceFriendly staffLocation near popular attractions

Rhys
August 2025
Avoid during the summer, or during an event.
The hotel doesn’t have any air conditioning, apparently due to its age and historical importance to the Cardiff Bay area it has never been installed, even though theres was a temperature control in the room!
So was very…
Anna
August 2025
Very unique hotel with a lot of fascinating history and character. Room was clean and beds were comfortable. We happened to be there on a hot summer day, and there is no air conditioning in the rooms, which would be…
Warden
August 2025
Cardiff trip
Great location and friendly helpful staff. Large comfortable room.
Jayne
August 2025
Gorgeous Building
Gorgeous looking hotel but looking a bit jaded at the edges. Loved the feel of the place though. Loved the Jacuzzi bath to get rid of my aches and pains. Shame no air con but 3 fans did make up a little for that.…
Sarah
August 2025
Beautiful room in historic building. Excellent location, walkable to the Mermaid Quay area. One downside was that the jacuzzi tub/ shower was not accessible to my elderly parents. There were no handlebars in the tub…
Kelly
July 2025
Hotel in a lovely spot for the bay.

Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.

Where you’ll be

The Exchange Bld, Mount Stuart Square, Cardiff, United Kingdom

Guests rate the location 9.7 out of 10 — exceptional.

Things to know

Cancellation

Each room shows its own terms before you pay.

Most rates can be cancelled free until a date shown on the room.

Non-refundable rates are marked as such.

House rules

Check-in from 3:00 PM until 01:00 AM

Check-out by 11:00 AM

No children

No pets

No smoking anywhere on the property

This property doesn't offer after-hours check-in. Guests will receive an email 48 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property.

Pets. Pets not allowed

Pets. Service animals are exempt from fees/restrictions

Children and extra beds. No rollaway/extra beds available

General. Cashless transactions are available

Guest type. Essential workers only - NO

General. Professional property host/manager

Pets. Service animals are allowed

Payment & property

Paid when you book, not at the desk.

Rates include the taxes and fees we can read.

The property may take a card at check-in for incidentals.

What we’d check for you here

That the desk is staffed when you land, and that the room is held past cut-off.
Whether breakfast is in the rate or added at checkout, and what time it runs.
Whether the rate moves for your dates, and what it includes.
What the property actually charges at the desk on top of the rate.

Questions about The Coal Exchange Hotel

What time is check-in and check-out at The Coal Exchange Hotel?

Check-in is from 3:00 PM. Check-out is by 11:00 AM. If you're arriving late, tell us and we'll ask the property to hold the room.

Does The Coal Exchange Hotel allow pets?

No — the property states that pets are not allowed.

Is breakfast included at The Coal Exchange Hotel?

Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.

Does The Coal Exchange Hotel have Wi-Fi?

Yes — internet access is listed among the property's facilities.

Can I check in late at The Coal Exchange Hotel?

The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 3:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.

How do I book The Coal Exchange Hotel?

Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.

Where is The Coal Exchange Hotel?

The Exchange Bld, Mount Stuart Square, Cardiff.

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