The Parkgate Hotel
Hotel, 4-starWestgate Street, Cardiff, United KingdomShow on map
Fabulous
Guests rate it highest for service, location and rooms.
8.95,947Reviews- Check-in from 4:00 PMCheck-out by 11:00 AM. The front desk is staffed around the clock, so a late arrival is fine.
- Superb locationGuests rate the location 9.3 out of 10, at Westgate Street.
- Breakfast availableIncluded on some rates — the board is shown on each room.
Luxurious Amenities Indulge in the ultimate comfort at The Parkgate Hotel with its restaurant, fitness centre, and bar. Relax and unwind in style during your stay in the heart of Cardiff.
Modern Accommodations Experience top-notch facilities in every room, from flat-screen TVs to safety deposit boxes. The private bathrooms are stocked with complimentary toiletries for your convenience.
Prime Location Immerse yourself in the vibrant city life of Cardiff with popular attractions like Cardiff Castle and Motorpoint Arena just a stone's throw away. Book your stay now at The Parkgate Hotel for an unforgettable experience.
What this place offers
- Fitness facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- Fitness center
- 24-hour front desk
- Restaurant
- Room service
- Heating
Rooms
8.9
Fabulous
Rated 8.9 out of 10 by 5,947 guests who stayed here.
- Cleanliness8.3
- Service9.3
- Location9.3
- Rooms8.8
- Amenities8.8
- Value8.8
- Food & drink8.3
Guests mention
Friendly staffClean and spacious roomsGreat locationGood amenities
LynneAustraliaWonderful hotel, very professional staff and a great location.
All hotels should be as good as The Parkgate.
The staff were wonderful. We were early arrivals, but the staff said the room was ready, so please check in.
The rooms were immaculate and extremely comfortable.
We have…
LeanneAustraliaWe had a lovely stop over at the Parkgate.
We loved the old building.
There was nothing we didn’t like.
MartynUnited KingdomLovely place. Very central. Lovely bed and disabled bathroom... even though we're not disabled.
Expensive. Breakfast wasn't good. No smart tv. Paying plus £800 for 2 nights I'd expect smart tv and fridge. Way cheaper…
נאורIsraelהכל
כלום
AdamUnited StatesLovely hotel in the heart of Cardiff
Lovely place, very friendly and helpful staff. Room was nice but not a lot of functional space and mattress was very uncomfortable, seemed its spring had sprung.
No shelves or towel hooks in bathroom, no luggage area…
HarrietUnited KingdomBeautiful hotel. Lovely staff. Would definitely recommend
Beautiful hotel
Really easy to get too. Only a 2 minute walk from the train station
Staff were all lovely and very attentive
Nothing
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Where you’ll be
Westgate Street, Cardiff, United Kingdom
Guests rate the location 9.3 out of 10 — superb.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 4:00 PM until 12:00 AM
Check-out by 11:00 AM
Children welcome
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No pets
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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Please note the Spa Thermal experience is available to hotel guests for 90 minutes at an additional cost of £30 per person Mon - Thurs and £40.00 per person Fri - Sun. Advance booking is essential. A deposit may be required at the property.
What we’d check for you here
- How many rooms they will hold at once, for how long, and on what terms.
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about The Parkgate Hotel
What time is check-in and check-out at The Parkgate Hotel?
Check-in is from 4:00 PM. Check-out is by 11:00 AM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does The Parkgate Hotel allow pets?
No — the property states that pets are not allowed.
Is breakfast included at The Parkgate Hotel?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does The Parkgate Hotel have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I book a block of rooms at The Parkgate Hotel?
The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.
Does The Parkgate Hotel have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at The Parkgate Hotel?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 4:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book The Parkgate Hotel?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is The Parkgate Hotel?
Westgate Street, Cardiff.
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