The Alts Hotel
Hotel, 5-starJl. Rajawali No. 8 Palembang, Palembang, IndonesiaShow on map
Top rated
Guests rate it highest for service, location and amenities.
9.259Reviews- Check-in from 2:00 PMCheck-out by 1:00 PM. The front desk is staffed around the clock, so a late arrival is fine.
- Exceptional locationGuests rate the location 9.9 out of 10, at Jl. Rajawali No. 8 Palembang.
- Free parkingThe property states parking on site is free for guests.
Luxurious Accommodations The Alts Hotel offers stylish rooms with flat-screen cable TVs, premium bedding, and modern interiors. Each room is equipped with a tea/coffee maker, minibar, and safe for your convenience.
Relaxation and Wellness Unwind in the infinity pool, pamper yourself at the spa, or stay active at the fitness facilities. The hotel provides the perfect retreat for both relaxation and rejuvenation during your stay.
Dining and Entertainment Indulge in a wide variety of local and international dishes at the 24-hour Cafe Delapan. For a more vibrant experience, head to the 10 Gastro Pub for live music, fine wines, and refreshing beverages.
Experience luxury, relaxation, and culinary delights at The Alts Hotel. Book your stay now for an unforgettable experience!
What this place offers
- Fitness facilities
- WiFi available
- Free WiFi
- Parking
- Free Parking
- Non-smoking rooms
- Air conditioning
- Fitness center
- Swimming pool
- 24-hour front desk
Rooms
9.2
Top rated
Rated 9.2 out of 10 by 59 guests who stayed here.
- Cleanliness5.7
- Service10.0
- Location9.9
- Rooms9.2
- Amenities9.9
- Value9.7
- Food & drink9.9
Guests mention
Lovely staffDelicious foodResponsive service
CarolineZWGreat. I liked almost everything
Value for money. Clean room efficient check in
Breakfast variety is limited
TendaiIndiaStaff is friendly.
A room cleaner who either stole or misplaced my bathing glove.
WilliamIndonesiaA Happy Hotelhu
Staff so friendly. Excellent facilities.. A happy hotel
Cannot think of anything negativeA Happy
NurisahRomaniaContul de booking mi-a fiat spart iar hotelul nu si-a facut datoria si nu a verificat cardul oaspetilor si din aceasta cauza a trebuit sa platesc ptr ceva ce nu am folosit !
BabayoIndonesiaMoney laundering
johnnyraymondJAKARTA, JAVAUnacceptable Experience
This is my second visit to this hotel, and I recently stayed there.
Room #625 was assigned to me; however, the condition was unexpectedly worrisome.
Hairs on the bed, a spot on the bed linen, and, even more troubling,…
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated March 2026.
Where you’ll be
Jl. Rajawali No. 8 Palembang, Palembang, Indonesia
Guests rate the location 9.9 out of 10 — exceptional.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 2:00 PM
Check-out by 1:00 PM
Children welcome
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No pets
Free parking on site
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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Please note that the property will send guests a credit card authorization form after they book to guarantee the reservation. Please note, credit card used for reservation must be valid at time of arrival. If the credit card used during reservation is declined the reservation will be canceled. It is a mandatory show to us antigen result who stays 3 days or moreGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.
What we’d check for you here
- How many rooms they will hold at once, for how long, and on what terms.
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about The Alts Hotel
What time is check-in and check-out at The Alts Hotel?
Check-in is from 2:00 PM. Check-out is by 1:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does The Alts Hotel allow pets?
No — the property states that pets are not allowed.
Is there parking at The Alts Hotel?
Yes — the property states that parking on site is free. Whether a space can be reserved in advance varies, so we check it against your dates.
Does The Alts Hotel have a pool?
Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.
Is breakfast included at The Alts Hotel?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does The Alts Hotel have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I book a block of rooms at The Alts Hotel?
The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.
Does The Alts Hotel have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at The Alts Hotel?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 2:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book The Alts Hotel?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is The Alts Hotel?
Jl. Rajawali No. 8 Palembang, Palembang.
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