Swissotel Chicago
Hotel, 4-star323 East Wacker Drive, Chicago, IL, United StatesShow on map
Fabulous
Guests rate it highest for service, location and cleanliness.
8.62,371Reviews- Check-in from 4:00 PMCheck-out by 11:00 AM. The front desk is staffed around the clock, so a late arrival is fine.
- Superb locationGuests rate the location 9.1 out of 10, at 323 East Wacker Drive.
- Parking on siteAvailable at a charge the property sets.
Luxurious Downtown Chicago Hotel with Stunning Lake Views
Upscale Dining Options Indulge in classic American breakfast buffets and premium prime beef at The Palm, or enjoy small plates and cocktails at the vibrant lobby lounge, Amuse.
Comfortable and Functional Rooms Each room at Swissotel Chicago features a flat-screen TV, oversized work space, in-room safe, and coffee maker for your convenience and comfort.
Convenient Meeting Spaces With 65,000 square feet of meeting space, our hotel is the perfect venue for your business meetings or events.
What this place offers
- Fitness facilities
- WiFi available
- Parking
- Non-smoking rooms
- Air conditioning
- Fitness center
- 24-hour front desk
- Restaurant
- Room service
- Business center
Rooms
8.6
Fabulous
Rated 8.6 out of 10 by 2,371 guests who stayed here.
- Cleanliness8.6
- Service9.1
- Location9.1
- Rooms8.1
- Amenities8.1
- Value8.6
- Food & drink8.6
Guests mention
Exceptional serviceGreat location
DonatellaSpainUn hotel comodo e confortevole
Il letto extra grande, il panorama dalla finestra, la gentilezza e la disponibilità dello staff, la pulizia, la vasca.
Il servizio bar è un po’ scarso, la colazione offre prodotti di bassa qualità.
ericaUnited StatesLocation was great. Lobby was nice
Room was not clean. There was food in our refrigerator and the bathroom was not clean on arrival.
TonyHKHousekeeping was poor.
GiorgioItalyEverything Fantastic 5*
Position, room and service
The Mandatory Urban Experience
DeseraeUnited StatesI loved the view and the staff was very friendly and helpful
No fitted sheets, paying extra for facility parking and being told you can only get your vehicle once, no pool or jacuzzi, no included breakfast for the…
SilviaUnited Arab EmiratesVery nice location and super spacious room
Staff don't communicate with each other. No apologies after messing up with my requests- specially one about a pre- agreed action for 5 rooms booked- later also manager spoke to…
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated December 2025.
Where you’ll be
323 East Wacker Drive, Chicago, IL, United States
Guests rate the location 9.1 out of 10 — superb.
Top attractions
- Chicago Riverwalk100 m
- Chicago Theatre600 m
- Art Institute of Chicago1.0 km
- Navy Pier1.3 km
- Willis Tower (Skydeck)1.7 km
- Field Museum (Museum Campus)2.6 km
Shopping
- Magnificent Mile (North Michigan Avenue shopping district)200 m
Nature
- Millennium Park (Cloud Gate / 'The Bean')800 m
Nearby
- Ogilvie Transportation Center (Metra)1.8 km
Airports
- O'Hare International Airport (ORD)27.0 km
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 4:00 PM
Check-out by 11:00 AM
Children welcome
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No pets
Paid parking on site
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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Please note that the property no longer has a swimming pool. The amenity fee includes the following: Daily $15 F&B Credit for Amuse (daily credit amount cannot be combined during the stay) Basic High Speed Internet Access Vitality Fitness Classes Daily $12 Dry Cleaning Credit (daily credit amount cannot be combined during the stay) Nightly Shoe Shine (upon request) 10% off private transportationGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.
What we’d check for you here
- How many rooms they will hold at once, for how long, and on what terms.
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- The pet fee and any size limit, which is where these bookings usually come apart.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Swissotel Chicago
What time is check-in and check-out at Swissotel Chicago?
Check-in is from 4:00 PM. Check-out is by 11:00 AM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Swissotel Chicago allow pets?
No — the property states that pets are not allowed.
Is there parking at Swissotel Chicago?
Yes — parking is available on site at a charge the property sets. We check the rate and whether a space can be reserved against your dates.
Is breakfast included at Swissotel Chicago?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does Swissotel Chicago have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I book a block of rooms at Swissotel Chicago?
The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.
Does Swissotel Chicago have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at Swissotel Chicago?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 4:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Swissotel Chicago?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Swissotel Chicago?
323 East Wacker Drive, Chicago, IL.
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