8.1 · Very good2,908 reviews
- Check-in from 4:00 PMCheck-out by 11:30 AM. The front desk is staffed around the clock, so a late arrival is fine.
- Superb locationGuests rate the location 9.1 out of 10, at Calle San Bernardo 29-31.
- Parking on siteAvailable at a charge the property sets.
Central Location and Easy Access
Conveniently situated just off Gran Via and a short distance from Santo Domingo Metro station, Sterling offers a prime location for exploring central Madrid.
Comfortable Rooms with Essential Amenities
The spacious rooms at Sterling are equipped with private bathrooms, air conditioning, TV, safe, work desk, and even sofas. Need extra space? No problem, as the rooms can also accommodate an additional bed.
What this place offers
- WiFi available
- Free WiFi
- Parking
- Non-smoking rooms
- Air conditioning
- 24-hour front desk
- Heating
- Family rooms
- Pets allowed
- Lift / Elevator
Rooms
8.1
Very good
Rated 8.1 out of 10 by 2,908 guests who stayed here.
- Cleanliness7.6
- Service9.1
- Location9.1
- Rooms7.1
- Amenities8.1
- Value8.6
- Food & drink6.6
Guests mention
Friendly staffGreat locationComfortable rooms
TORRES MAQUILÓNSpainBuen Alojamiento, para unas pocas noches en Madrid
La ubicación
AnumUnited KingdomAmazing location and cost effective for families
Really well maintained property, all facilities work well except the elevator that definitely needed updating but location wise and for the price I paid for 6 nights I can’t fault it. Was a great experience would…
fatima zohra MotiaNLLocatie is top, vriendelijk personeel
MANUEL LEONARDOColombiamuy central y cercano con los principales atractivos turisticos de la ciudad
la habitacion estrecha pare una familia de 4 personas
elisaArgentinaUbicacion
Precio
GoodwinUnited KingdomGreat central location
Friendly welcome, George on reception, was extremely helpful, he had the personal touch, remembering names. The room was large and even though faced the street was reasonably quiet. The bathroom was perfect and the low…
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated December 2025.
Where you’ll be
Calle San Bernardo 29-31, Madrid, Spain
Guests rate the location 9.1 out of 10 — superb.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 4:00 PM
Check-out by 11:30 AM
Children welcome
Show more
No pets
Paid parking on site
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
What we’d check for you here
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- The pet fee and any size limit, which is where these bookings usually come apart.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Sterling
What time is check-in and check-out at Sterling?
Check-in is from 4:00 PM. Check-out is by 11:30 AM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Sterling allow pets?
No — the property states that pets are not allowed.
Is there parking at Sterling?
Yes — parking is available on site at a charge the property sets. We check the rate and whether a space can be reserved against your dates.
Does Sterling have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Does Sterling have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at Sterling?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 4:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Sterling?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Sterling?
Calle San Bernardo 29-31, Madrid.
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