Fabulous
Guests rate it highest for service, food and amenities.
8.7422Reviews- Check-in from 3:00 PMCheck-out by 10:00 AM. The front desk is staffed around the clock, so a late arrival is fine.
- Very good locationGuests rate the location 8.0 out of 10, at Yamabe 527.
- Free parkingThe property states parking on site is free for guests.
Mountain Views and Hot-Spring Baths Hotel Shoho, nestled in the picturesque Utsukushigahara hot-spring area, offers a blend of Japanese and Western accommodation with stunning mountain views. Guests can unwind in the indoor/outdoor hot-spring baths, ensuring a relaxing stay.
Variety of Amenities From private hot-spring baths to karaoke rooms, the hotel provides a range of amenities for guests to enjoy. Additionally, the option to rent bicycles and access sauna rooms adds to the overall experience.
Cultural Experience and Convenient Location Immerse yourself in Japanese culture by choosing between traditional tatami rooms or Western-style beds. With a free shuttle from JR Matsumoto Train Station and proximity to key attractions like Matsumoto Castle, Hotel Shoho offers both convenience and cultural exploration.
Ready to experience a harmonious blend of tradition and comfort at Hotel Shoho? Book now for an unforgettable stay!
What this place offers
- WiFi available
- Free WiFi
- Parking
- Free Parking
- Non-smoking rooms
- Air conditioning
- 24-hour front desk
- Heating
- Family rooms
- Lift / Elevator
Rooms
8.7
Fabulous
Rated 8.7 out of 10 by 422 guests who stayed here.
- Cleanliness7.5
- Service9.5
- Location8.0
- Rooms8.8
- Amenities9.2
- Value8.0
- Food & drink9.3
Guests mention
Excellent onsen facilities (including private baths)Incredibly polite and helpful staffSpacious rooms with fantastic viewsHigh-quality kaiseki dinner and strong breakfast offeringsClean, well-stocked bathing areas and renovated-feel public spaces
K.TakaJapanリラックス出来た、美しの宿。
今回車で伺ったのですが、ホテルのエントランス部分に近づくと、おかみさん？を筆頭に、スタッフの方々のお出迎えをして頂き、最初から良いホテルだと思いました。その後のスタッフの対応も素晴らしく、ホテルから周囲の眺望もとても良かったです。リラックスできました。
スタッフの対応とても良く、気分良く夕食を頂けました。夕食で頂いた漬物や食前酒なども美味しく思い、帰りに購入したかったのですが、…
hiromuJapan普通
スタッフ対応
風呂汚い
BaijuCanadaExceptional onsen ryokan
The Hotel Shoho is an exceptional onsen ryokan. The staff go out of their way to be helpful, using translation apps to facilitate communication in English or other languages. The views across Matsumoto and the Japanese…
EVELINIsraelהאונסים , הארוחת בוקר , הנוף מהחדר
FlorianGermanyIncredibly polite staff, excellent service. The baths were well stocked and clean. The Kaiseki dinner was truly excellent and the wait staff gave us lots of information on what we were eating. Our tatami room was…
sadayukiJapan全体的にはグッドでした。
食事が大変良かった。
お風呂がよかった。特に貸し切り風呂
ウェルカムドリンクがグッド。
スリッパのサイズを増やしてほしい。
サムイのポケットにポケットティッシュが入った状態で、洗濯したと思われてぺしゃんこの状態ではいていた。
チェックを完璧に‼
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated August 2026.
Where you’ll be
Yamabe 527, Matsumoto, Japan
Guests rate the location 8.0 out of 10 — very good.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 3:00 PM until 07:00 PM
Check-out by 10:00 AM
Children welcome
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No pets
Free parking on site
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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The free shuttle is available from JR Matsumoto Train Station at 16:00 and 17:00. It is available from the hotel to the station at 09:00 and 10:00. No reservations are needed. Guests with a tattoo may not be permitted to enter public bathing areas and other public facilities. Guests without a meal plan who want to eat breakfast and dinner at the property must make a reservation at least 1 day in advance. Guests who are having dinner at the hotel must check-in before 19:00. A deposit may be required at the property.
What we’d check for you here
- How many rooms they will hold at once, for how long, and on what terms.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Shoho
What time is check-in and check-out at Shoho?
Check-in is from 3:00 PM. Check-out is by 10:00 AM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Shoho allow pets?
No — the property states that pets are not allowed.
Is there parking at Shoho?
Yes — the property states that parking on site is free. Whether a space can be reserved in advance varies, so we check it against your dates.
Does Shoho have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I book a block of rooms at Shoho?
The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.
Can I check in late at Shoho?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 3:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Shoho?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Shoho?
Yamabe 527, Matsumoto.
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