Sergei Palace Hotel
Hotel, 4-star13 Heleni ha-Malka Street, Jerusalem, IsraelShow on map
Very good
Guests rate it highest for location, service and cleanliness.
8.5794Reviews- Check-in from 2:00 PMCheck-out by 11:00 AM. The front desk is staffed around the clock, so a late arrival is fine.
- Superb locationGuests rate the location 9.3 out of 10, at 13 Heleni ha-Malka Street.
- Free parkingThe property states parking on site is free for guests.
Luxurious Interior Gardens Sergei Palace Hotel boasts stunning interior gardens that provide a tranquil oasis in the heart of Jerusalem. Guests can unwind amidst lush greenery and enjoy a peaceful retreat away from the bustling city.
Exquisite Dining Experience Indulge in a culinary journey at the hotel's restaurant and bar. From delectable local cuisine to international flavors, savor every bite in a cozy and inviting ambiance. The perfect setting for a romantic dinner or a casual gathering with friends and family.
Convenient Location and Modern Amenities Situated just 1.7 km from the iconic Dome of the Rock, Sergei Palace Hotel offers air-conditioned rooms with free WiFi. With meeting/banquet facilities available, it's ideal for both leisure and business travelers. Explore nearby attractions like the Garden of Gethsemane and the Great Synagogue, all within easy reach.
Experience luxury and comfort at Sergei Palace Hotel - book your stay now for an unforgettable Jerusalem getaway.
What this place offers
- WiFi available
- Free WiFi
- Parking
- Free Parking
- Non-smoking rooms
- Air conditioning
- 24-hour front desk
- Restaurant
- Room service
- Heating
Rooms
8.5
Very good
Rated 8.5 out of 10 by 794 guests who stayed here.
- Cleanliness8.3
- Service9.3
- Location9.3
- Rooms7.8
- Amenities8.3
- Value8.3
- Food & drink7.8
Guests mention
Polite and attentive staffGreat location
LinaIsraelLocation is good, clean
Breakfast is very poor and look very bad.
No coffee machine, no normal bread
Look very bad
The dishes are not clean
The kitchen staff is not helpful
Never back to this hotel
ESTERIsraelתודה על אירוח מצוין, נהנינו מאוד.
מבנה היסטורי יפיפה ורומנטי, חצר עם גינה מטופחת להפליא, צוות מאיר פנים, אדיב ומקצועי. פינה קסומה, שקטה ומיוחדת בלב-ליבה של ירושלים, במרחק הליכה מכל האתרים המרכזיים.
NirIsraelThe location is great.
The staff was nice.
The room was very big, luxurious and comfortable, with very good a.c.
The extra beds were very bad.
Breakfast was very basic.
The T.V. screen was extremely small.
MatyIsraelמעולה
הכל
נסטסיהIsraelThe place is amazing and the rooms are clean,you feel in a little piece of heaven.
tomIsraelהיה מעולה
מאוד אהבנו את המקום, נעים, שקט, נקי. המארחים נעימים, החצר בחוץ מדהימה ביופייה והמיקום מצויין.
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Where you’ll be
13 Heleni ha-Malka Street, Jerusalem, Israel
Guests rate the location 9.3 out of 10 — superb.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 2:00 PM
Check-out by 11:00 AM
Children welcome
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No pets
Free parking on site
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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Based on local tax laws, guests with a tourist visa to Israel are exempted from paying VAT for their reservation. Israeli citizens and residents ("non tourists" as defined in the VAT law) must pay VAT. This tax is automatically calculated in the total cost of the reservation for domestic customers. For guests booking from outside of Israel, the tax is not included in the total price. This hotel is not kosher. When booking 3 rooms or more rooms , different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Parking is subject to availability due to limited spaces. A deposit may be required at the property.
What we’d check for you here
- How many rooms they will hold at once, for how long, and on what terms.
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Sergei Palace Hotel
What time is check-in and check-out at Sergei Palace Hotel?
Check-in is from 2:00 PM. Check-out is by 11:00 AM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Sergei Palace Hotel allow pets?
No — the property states that pets are not allowed.
Is there parking at Sergei Palace Hotel?
Yes — the property states that parking on site is free. Whether a space can be reserved in advance varies, so we check it against your dates.
Does Sergei Palace Hotel have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I book a block of rooms at Sergei Palace Hotel?
The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.
Does Sergei Palace Hotel have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at Sergei Palace Hotel?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 2:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Sergei Palace Hotel?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Sergei Palace Hotel?
13 Heleni ha-Malka Street, Jerusalem.
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