Queens Hotel Cheltenham
Hotel, 4-starThe Promenade, Cheltenham, United KingdomShow on map
Fabulous
Guests rate it highest for location, service and cleanliness.
8.81,050Reviews- Check-in from 3:00 PMCheck-out by 11:00 AM. The front desk is staffed around the clock, so a late arrival is fine.
- Superb locationGuests rate the location 9.2 out of 10, at The Promenade.
- Parking on siteAvailable at a charge the property sets.
Luxurious Boutique Hotel in the Heart of Cheltenham
Nestled at the top of Cheltenham’s picturesque Promenade, Queens Hotel Cheltenham is a boutique 4-star gem offering elegantly furnished rooms and a restaurant showcasing the finest local ingredients.
Convenient City-Center Location
Situated in the vibrant heart of Cheltenham, guests are just steps away from an array of shops, restaurants, and the serene Imperial Gardens. The renowned Cheltenham Racecourse is also a short drive of less than 2 miles from the hotel.
What this place offers
- WiFi available
- Free WiFi
- Parking
- Non-smoking rooms
- Air conditioning
- 24-hour front desk
- Restaurant
- Room service
- Heating
- Terrace
Rooms
8.8
Fabulous
Rated 8.8 out of 10 by 1,050 guests who stayed here.
- Cleanliness8.7
- Service9.2
- Location9.2
- Rooms8.7
- Amenities8.7
- Value8.6
- Food & drink8.7
Guests mention
Friendly staffComfortable roomsDelicious breakfastGreat location
AngelaUnited KingdomGood breakfast and comfortable
Nothing
JensGermanySehr zentral gelegen
Zimmer zum Hinterhof mit Ausblick auf jede Menge Klimageräte
KathrynUnited KingdomStay jn a bit of history
Gorgeous historical building - the Plugin design staircase wallpaper is the same as the House of Lords! Comfortable clean rooms with aircon and a good bath+ shower. Friendly helpful staff. Decdnt breakfast buffet and…
ElaineUnited KingdomA great weekend
It's a lovely hotel, rather old fashioned but quite charming 😊
Extremely squeaky floor boards but it is an old building!!
Vibeke RoseNONydelig hotell med flotte fasiliteter
Veldig flott og elegant hotell
Veldig lytt mellom rom og etasjer. Mye lyder gjennom natten
MichaelUnited KingdomVery relaxing stay with friendly proffesional and polite staff
Impressive building
Interesting and good location
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Where you’ll be
The Promenade, Cheltenham, United Kingdom
Guests rate the location 9.2 out of 10 — superb.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 3:00 PM
Check-out by 11:00 AM
Children welcome
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No pets
Paid parking on site
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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A deposit may be required at the property.
What we’d check for you here
- How many rooms they will hold at once, for how long, and on what terms.
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- The pet fee and any size limit, which is where these bookings usually come apart.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Queens Hotel Cheltenham
What time is check-in and check-out at Queens Hotel Cheltenham?
Check-in is from 3:00 PM. Check-out is by 11:00 AM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Queens Hotel Cheltenham allow pets?
No — the property states that pets are not allowed.
Is there parking at Queens Hotel Cheltenham?
Yes — parking is available on site at a charge the property sets. We check the rate and whether a space can be reserved against your dates.
Is breakfast included at Queens Hotel Cheltenham?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does Queens Hotel Cheltenham have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I book a block of rooms at Queens Hotel Cheltenham?
The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.
Does Queens Hotel Cheltenham have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at Queens Hotel Cheltenham?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 3:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Queens Hotel Cheltenham?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Queens Hotel Cheltenham?
The Promenade, Cheltenham.
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