Poza Clara Sanctuary
HotelCalle 26 entre av 3 y av 5 Col Mario Villanueva Madrid, Bacalar, MexicoShow on map
Fabulous
Guests rate it highest for location, service and amenities.
8.7260Reviews- Check-in from 2:00 PMCheck-out by 12:00 PM. The front desk is staffed around the clock, so a late arrival is fine.
- Superb locationGuests rate the location 9.2 out of 10, at Calle 26 entre av 3 y av 5 Col Mario Villanueva Madrid.
- Free parkingThe property states parking on site is free for guests.
Luxurious Amenities and Services
Poza Clara Sanctuary in Bacalar offers a luxurious experience with an outdoor swimming pool, garden, terrace, and a delightful restaurant. Enjoy the convenience of room service, a 24-hour front desk, and complimentary WiFi throughout the property. Unwind at the bar and indulge in relaxation.
Comfortable and Well-Equipped Rooms
The hotel boasts well-appointed rooms featuring air conditioning, a wardrobe, a charming patio with garden views, a modern private bathroom, a flat-screen TV, cozy bed linen, and fluffy towels. For added convenience, select rooms come with a kitchenette equipped with a minibar.
What this place offers
- WiFi available
- Free WiFi
- Parking
- Free Parking
- Non-smoking rooms
- Air conditioning
- Swimming pool
- 24-hour front desk
- Restaurant
- Room service
Rooms
8.7
Fabulous
Rated 8.7 out of 10 by 260 guests who stayed here.
- Cleanliness8.2
- Service9.2
- Location9.2
- Rooms8.7
- Amenities8.7
- Value8.6
- Food & drink8.2
Guests mention
Friendly staffGood location
elisendapnSpainUn hotel molt agradable i confortable. A una distància correcte del centre caminant, espais cuidats i el personal molt agradable. Vam aparcar sempre davant mateix. Per esmorzar hi ha una cafeteria i l'esmorzar inclòs en…
DennisNLCentraal gelegen, leuk plekje om Bacalar te ontdekken
Centraal gelegen, op loopafstand van diverse restaurants en het levendige centrum. Met onze dochters van 8 en 12 hebben wij er 3 nachten verbleven op de eerste etage in een familie kamer. Je kunt gebruik maken van een…
DuclosFranceTrès sympa et très bien situé
AlbertoMexicoEl club de playa muy chingón
AymenFranceUne nuit pas plus
Très proche du centre ville de Bacalar
Petit déjeuner minimaliste (il est indiqué comme exceptionnel alors que ce n’est pas du tout le cas: un verre de jus et un petit pot de nutella doivent être payés en plus)
Il a plus…
MartinaItalyBuona posizione, lo staff ci ha aiutato a organizzare il tour per la laguna e al beach club abbiamo potuto sfruttare gratuitamente il kayak per due ore
La gestione della colazione potrebbe essere migliorata (puntualità,…
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Where you’ll be
Calle 26 entre av 3 y av 5 Col Mario Villanueva Madrid, Bacalar, Mexico
Guests rate the location 9.2 out of 10 — superb.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 2:00 PM until 11:30 PM
Check-out by 12:00 PM
Children welcome
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No pets
Free parking on site
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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A deposit may be required at the property.
What we’d check for you here
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- The pet fee and any size limit, which is where these bookings usually come apart.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Poza Clara Sanctuary
What time is check-in and check-out at Poza Clara Sanctuary?
Check-in is from 2:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Poza Clara Sanctuary allow pets?
No — the property states that pets are not allowed.
Is there parking at Poza Clara Sanctuary?
Yes — the property states that parking on site is free. Whether a space can be reserved in advance varies, so we check it against your dates.
Does Poza Clara Sanctuary have a pool?
Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.
Is breakfast included at Poza Clara Sanctuary?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does Poza Clara Sanctuary have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Does Poza Clara Sanctuary have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at Poza Clara Sanctuary?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 2:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Poza Clara Sanctuary?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Poza Clara Sanctuary?
Calle 26 entre av 3 y av 5 Col Mario Villanueva Madrid, Bacalar.
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