Phoenix Chalets by HHG

Chalet, 5-star4690-2 Hokujo, Hakuba, JapanShow on map

You won’t be charged yet

Top rated

Guests rate it highest for service, location and rooms.

Check-in from 4:00 PMCheck-out by 10:00 AM.
Superb locationGuests rate the location 9.4 out of 10, at 4690-2 Hokujo.
Free parkingThe property states parking on site is free for guests.

Luxurious Chalet-Style Accommodation PHOENIX CHALETS by Hakuba Hotel Group, centrally located in Hakuba Village, offers luxurious chalet-style accommodation with free Wi-Fi and a fully equipped kitchen. The property is a short walk from Happoone Ski Resort and a quick drive from JR Hakuba Train Station.

Relaxation and Convenience Guests can unwind in the hot bath or sauna, take advantage of the luggage storage, and even rent ski equipment on-site. The living room boasts a flat-screen TV, and the kitchen includes modern appliances for convenience.

Nearby Attractions Conveniently located, the hotel is a short drive from Happo Onsen Hot Spring and Hakuba Village Olympic Memorial Hall. Explore the surroundings and indulge in the local attractions during your stay.

Book your stay at PHOENIX CHALETS for a luxurious and convenient Hakuba experience.

What this place offers

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Restaurant
Heating
Hiking
BBQ facilities

Rooms

9.2

Top rated

Rated 9.2 out of 10 by 50 guests who stayed here.

Cleanliness8.4
Service9.9
Location9.4
Rooms9.4
Amenities8.9
Value9.4
Food & drink8.9

Guests mention

Cozy houseExcellent staff communicationBeautiful nature location

ANNAJapan
August 2026Group
設備が充実していたところ。
卓球台が壊れていたところ。
SHOGOJapan
August 2026Group
大変満足
施設の充実
すべての施設を使いこなせなかった
zishuoChina
July 2026Family
空间很大，酒店服务人员非常贴心热情，shuttle bus几乎可以去村里的任何地方
MichelleUnited States
March 2026Family
Staff was very responsive and helpful. Will definitely stay here again.
Beautiful modern townhouse with full kitchen and washing machine. Perfect for a family on ski vacation.
AngieUnited States
March 2026Group
It was excellent!!!
Close to everything! And the shuttle service
No bathroom on top level
AyakaJapan
January 2026Group
問い合わせのチャットがスムーズで安心でした。
シャワールームの仕切りが狭く、外に水が出ないように気を遣いながらのシャワーでした。

Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated December 2025.

Where you’ll be

4690-2 Hokujo, Hakuba, Japan

Guests rate the location 9.4 out of 10 — superb.

Things to know

Cancellation

Each room shows its own terms before you pay.

Most rates can be cancelled free until a date shown on the room.

Non-refundable rates are marked as such.

House rules

Check-in from 4:00 PM until 06:00 PM

Check-out by 10:00 AM

Children welcome

No pets

Free parking on site

Non-smoking rooms available

Payment & property

Paid when you book, not at the desk.

Rates include the taxes and fees we can read.

The property may take a card at check-in for incidentals.

What we’d check for you here

Whether there is room for a pickup, a trailer or a van, not just a car.
Whether breakfast is in the rate or added at checkout, and what time it runs.
Whether the rate moves for your dates, and what it includes.
What the property actually charges at the desk on top of the rate.

Questions about Phoenix Chalets by HHG

What time is check-in and check-out at Phoenix Chalets by HHG?

Check-in is from 4:00 PM. Check-out is by 10:00 AM. If you're arriving late, tell us and we'll ask the property to hold the room.

Does Phoenix Chalets by HHG allow pets?

No — the property states that pets are not allowed.

Is there parking at Phoenix Chalets by HHG?

Yes — the property states that parking on site is free. Whether a space can be reserved in advance varies, so we check it against your dates.

Is breakfast included at Phoenix Chalets by HHG?

Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.

Does Phoenix Chalets by HHG have Wi-Fi?

Yes — internet access is listed among the property's facilities.

How do I book Phoenix Chalets by HHG?

Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.

Where is Phoenix Chalets by HHG?

4690-2 Hokujo, Hakuba.

Other places we book in Hakuba

Nothing to do with the booking above. The same market, priced the same way, for if this one is not it.

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