Exceptional
One of our highest-scored stays, according to its guests.
9.81,384Reviews- Check-in from 3:00 PMCheck-out by 12:00 PM. The front desk is staffed around the clock, so a late arrival is fine.
- Exceptional locationGuests rate the location 10.0 out of 10, at 54 Lieu Giai Street.
- Free parkingThe property states parking on site is free for guests.
Luxurious Accommodation with Modern Amenities
Strategically located in Hanoi, Lotte Hotel Hanoi offers modern and luxurious accommodation with free WiFi access throughout the property. It features an outdoor pool, indoor pool, a fitness centre, sauna facility, and free parking on site. Guests enjoy free early check-in and late check-out.
Convenient Location and Nearby Attractions
This non-smoking hotel is just 1.2 km from Giang Vo Exhibition Centre and 1.8 km from Vietnam Museum of Ethnology. The famous One Pillar Pagoda is 2.2 km away, while Noi Bai International Airport is accessible within a 20 km drive.
What this place offers
- Fitness facilities
- WiFi available
- Free WiFi
- Parking
- Free Parking
- Non-smoking rooms
- Air conditioning
- Fitness center
- Swimming pool
- 24-hour front desk
Rooms
9.8
Exceptional
Rated 9.8 out of 10 by 1,384 guests who stayed here.
- Cleanliness9.8
- Service10.0
- Location10.0
- Rooms9.7
- Amenities9.8
- Value9.7
- Food & drink9.7
Guests mention
Modern facilitiesFriendly staffGreat locationClean rooms
PascaleGermanyDas sehr gute Frühstück. Die Pools (es können sowohl der Außen- als auch der Innenpool genutzt werden). Die Aussicht aus dem Hotelzimmer.
Palash KumarNORecommended for luxury overlooking the west lake
Professional staff at business lounge
All Ok
HARUMIJapan大好きありがとう
まずロケーション
素晴らしく美味しい4‘s ピザが1階にあって、地下にはスーパーが。なんでも揃います。
トレインストリートにもGrubですぐ
また、部屋は清潔で眺望もいい
大浴場は空いていて岩盤浴もあり
でも何よりもホスピタリティが最高
特にコンシェルジュの女性の方がベトナム航空の変更がコールセンターでしか受付できない状態だったので相談したところ、親身に時間をかけて力を貸して下…
NOBUAKIJapan素晴らしい対応に満足しました。
ラップトップパソコンの備品を日本に忘れてしまい仕事が出来ずに困っていたのですが、スタッフに相談したところネットで探し当日中に購入し部屋まで届けてもらいました。素晴らしい対応をして頂きいました。
_T3026HULotte Hotel Hanoi Stay Review
From check-in, the staff were friendly, which gave me a great first impression.
The accommodation was cleaned neatly, and I received clean cleaning and laundry services during my stay. Even when dining at the restaurant,…
RoiUnited StatesGym amazing
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Where you’ll be
54 Lieu Giai Street, Hanoi, Viet Nam
Guests rate the location 10.0 out of 10 — exceptional.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 3:00 PM
Check-out by 12:00 PM
Children welcome
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No pets
Free parking on site
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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Please note that due to the nature of the Club Lounge, guests must be at least 12 years old to gain access and entry. Please note that maintenance work will be carried out and closed from first Monday of each month, the outdoor swimming pool heating system is typically operated only in Saturdays and Sundays, the operation schedule might be adjusted according to the actual weather conditions.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.
What we’d check for you here
- How many rooms they will hold at once, for how long, and on what terms.
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Lotte Hotel Hanoi
What time is check-in and check-out at Lotte Hotel Hanoi?
Check-in is from 3:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Lotte Hotel Hanoi allow pets?
No — the property states that pets are not allowed.
Is there parking at Lotte Hotel Hanoi?
Yes — the property states that parking on site is free. Whether a space can be reserved in advance varies, so we check it against your dates.
Does Lotte Hotel Hanoi have a pool?
Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.
Is breakfast included at Lotte Hotel Hanoi?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does Lotte Hotel Hanoi have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I book a block of rooms at Lotte Hotel Hanoi?
The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.
Does Lotte Hotel Hanoi have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at Lotte Hotel Hanoi?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 3:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Lotte Hotel Hanoi?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Lotte Hotel Hanoi?
54 Lieu Giai Street, Hanoi.
Other places we book in Hanoi
Nothing to do with the booking above. The same market, priced the same way, for if this one is not it.
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