Level Chicago - River North
Hotel, 4-star369 W Grand Ave, Chicago, Illinois, 60654, Chicago, IL, United StatesShow on map
Fabulous
Guests rate it highest for location, service and amenities.
8.8209Reviews- Check-in from 4:00 PMCheck-out by 11:00 AM. The front desk is staffed around the clock, so a late arrival is fine.
- Superb locationGuests rate the location 9.4 out of 10, at 369 W Grand Ave, Chicago, Illinois, 60654.
Luxurious Amenities Indulge in our upscale hotel's luxurious amenities including a fitness center, a seasonal outdoor pool, and bicycles to rent for exploring the city.
Convenient Services Enjoy complimentary wireless internet access, concierge services, and barbecue grills at your disposal during your stay. Self parking is available for your convenience.
Cozy Accommodations Relax in one of our 99 individually furnished guestrooms with fully equipped kitchens, private balconies, and premium bedding. Stay entertained with flat-screen TVs and stay connected with free Wi-Fi.
With a stay at Level Chicago - River North, immerse yourself in a centrally located upscale hotel in Chicago, minutes away from popular attractions. Book now for a memorable experience!
What this place offers
- Fitness facilities
- Health or beauty spa nearby
- Free WiFi
- 24-hour front desk
- Luggage storage
- Concierge service
- Wheelchair accessible
- Outdoor pool - seasonal
- Outdoor furniture
- Elevator
Rooms
8.8
Fabulous
Rated 8.8 out of 10 by 209 guests who stayed here.
- Cleanliness7.9
- Service9.4
- Location9.4
- Rooms8.4
- Amenities8.9
- Value8.9
- Food & drink8.4
Guests mention
Great locationFriendly staffClean roomsGood amenities
PatriceThe staff
ConstanceThis is one of the nicest hotels I have stayed in (and I travel almost weekly).
Floor to ceiling windows with incredible views of the city and the water.
It is within walking distance of my favorite Chicago…
AnnaWell laid out room. Clean, comfortable, friendly staff with an excellent location in River North.
RandyBeautiful luxury condo. Didnt feel much like a hotel.
KimateGreat location and weight room
AlexVery clean, no noise. Walkable locations
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Where you’ll be
369 W Grand Ave, Chicago, Illinois, 60654, Chicago, IL, United States
Guests rate the location 9.4 out of 10 — superb.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 4:00 PM until 12:00 AM
Check-out by 11:00 AM
No children
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Pets allowed on request; charges may apply
No smoking anywhere on the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
Sustainability Certifications. Property confirms they are implementing guest safety measures
Pets. Only dogs and cats are allowed
Pets. Service animals are exempt from fees/restrictions
General. Guest accommodation is sealed after cleaning
Check-in & Check-out. Contactless check-out is available
General. Guests are provided with free hand sanitizer
General. Property follows sanitization practices of GBAC STAR Facility Accreditation (global expert)
General. Cashless transactions are available
General. Masks are available to guests
Guest type. Essential workers only - NO
General. Bed sheets and towels are washed at a temperature of at least 60°C/140°F
General. Staff wears personal protective equipment
Pets. Pets allowed
General. Property is cleaned with disinfectant
General. Professional property host/manager
General. Protective clothing is available to guests
Sustainability Certifications. Property confirms they are implementing enhanced cleaning measures
General. Commonly-touched surfaces are cleaned with disinfectant
General. Shield between guests and staff in main contact areas
General. Gap period enforced between guest stays - 24 hours
Pets. Service animals are allowed
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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The seasonal pool will be open from May 01 to September 30. Cashless payment methods are available for all transactions.Contactless check-out is available.
What we’d check for you here
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Level Chicago - River North
What time is check-in and check-out at Level Chicago - River North?
Check-in is from 4:00 PM. Check-out is by 11:00 AM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Level Chicago - River North allow pets?
Yes — the property states that pets are allowed. Size, number and fee are set by the property rather than by us, so say you're bringing a pet when you book and we'll confirm the terms before anything is charged.
Is there parking at Level Chicago - River North?
Parking is listed among the property's facilities. Whether it's free and whether a space can be reserved varies, so we check it against your dates rather than promise it here.
Does Level Chicago - River North have a pool?
Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.
Does Level Chicago - River North have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Does Level Chicago - River North have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at Level Chicago - River North?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 4:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Level Chicago - River North?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Level Chicago - River North?
369 W Grand Ave, Chicago, Illinois, 60654, Chicago, IL.
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