Hyatt Place Chicago/Downtown - The Loop
Hotel, 3-star28 North Franklin Street, Chicago, IL, United StatesShow on map
Fabulous
Guests rate it highest for location, service and cleanliness.
8.64,684Reviews- Check-in from 3:00 PMCheck-out by 12:00 PM. The front desk is staffed around the clock, so a late arrival is fine.
- Exceptional locationGuests rate the location 9.5 out of 10, at 28 North Franklin Street.
- Parking on siteAvailable at a charge the property sets.
Central Location Situated in the heart of the city, Hyatt Place Chicago/Downtown – The Loop is just a stone's throw away from key social and cultural attractions, making it the perfect base for your city adventures.
Modern Amenities Enjoy the convenience of a restaurant, fitness centre, and complimentary WiFi access during your stay. Each well-appointed room features a flat-screen TV, cozy sofa, and essential amenities for a comfortable experience.
Exceptional Services With a 24-hour front desk, shared lounge, and business center, our hotel ensures that your needs are met promptly and efficiently. Take advantage of additional perks like bicycle rental and baggage storage for a seamless stay.
Ready to immerse yourself in the vibrant city of Chicago? Book your stay at Hyatt Place Chicago/Downtown – The Loop now!
What this place offers
- Fitness facilities
- WiFi available
- Free WiFi
- Parking
- Non-smoking rooms
- Air conditioning
- Fitness center
- Swimming pool
- 24-hour front desk
- Restaurant
Rooms
8.6
Fabulous
Rated 8.6 out of 10 by 4,684 guests who stayed here.
- Cleanliness8.5
- Service9.5
- Location9.5
- Rooms8.4
- Amenities8.0
- Value8.4
- Food & drink7.5
Guests mention
Great locationFriendly staffClean accommodations
ANTONETTEZWLoved the staff and the big queen beds!
It was ok… just didnt like being in such a busy part of the city… I made a mistake thinking I was close to the Lake. Booking.com gave me incorrect information on location.
Too much noise - too busy for me.
MelanieUnited StatesThey gave me the wrong room
They gave me the wrong room
They gave me the wrong room
GemmaUnited StatesIt was nice, but I would not pay extra for a city view if it’s not going to be given
The employee at the front desk was very nice and welcoming
I paid extra for a city view room, and I was literally staring at the wall of another building. I did not see the city and I paid extra for that.
RachaelUnited StatesHighly disappointed with hidden fees , being over charged, pack n play “crib” was broken. Completely unsafe for a 10 mon
Tried to cancel my room 25 hours in advance and the hotel denied it.
Said there was free breakfast and was charged $62.00 for a breakfast that was disgusting. We filled out plates at the buffet and left the table with…
Motormaster532Convenience and Quality in the Loop
On my tips across the Country,I always stay at this property. It is close to Union Station and convenient to the attractions of Chicago. Being in the Loop,it is a great location for Business travelers. The Hotel is…
LannenUnited StatesWas very roomy
Pool hours
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Where you’ll be
28 North Franklin Street, Chicago, IL, United States
Guests rate the location 9.5 out of 10 — exceptional.
Top attractions
- Chicago Riverwalk100 m
- Millennium Park (Cloud Gate / "The Bean")600 m
- Willis Tower (Skydeck)700 m
- Art Institute of Chicago800 m
- Chicago Theatre1.0 km
- Navy Pier1.7 km
Nearby
- Union Station (major rail hub)900 m
Shopping
- Magnificent Mile (North Michigan Avenue shopping district)2.3 km
Airports
- O'Hare International Airport (ORD)27.0 km
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 3:00 PM
Check-out by 12:00 PM
Children welcome
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No pets
Paid parking on site
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. A deposit may be required at the property.
What we’d check for you here
- How many rooms they will hold at once, for how long, and on what terms.
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- The pet fee and any size limit, which is where these bookings usually come apart.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Hyatt Place Chicago/Downtown - The Loop
What time is check-in and check-out at Hyatt Place Chicago/Downtown - The Loop?
Check-in is from 3:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Hyatt Place Chicago/Downtown - The Loop allow pets?
No — the property states that pets are not allowed.
Is there parking at Hyatt Place Chicago/Downtown - The Loop?
Yes — parking is available on site at a charge the property sets. We check the rate and whether a space can be reserved against your dates.
Does Hyatt Place Chicago/Downtown - The Loop have a pool?
Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.
Does Hyatt Place Chicago/Downtown - The Loop have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I book a block of rooms at Hyatt Place Chicago/Downtown - The Loop?
The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.
Does Hyatt Place Chicago/Downtown - The Loop have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at Hyatt Place Chicago/Downtown - The Loop?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 3:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Hyatt Place Chicago/Downtown - The Loop?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Hyatt Place Chicago/Downtown - The Loop?
28 North Franklin Street, Chicago, IL.
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