Hotelcoz All Inclusive
Resort, 3-starPlaya Santa Pilar Km 4.5, Top Floor, Cozumel, QROO, 77600, Cozumel, MexicoShow on map
7.2 · Good449 reviews
- Check-in from 3:00 PMCheck-out by 11:00 AM. The front desk is staffed around the clock, so a late arrival is fine.
- Good locationGuests rate the location 7.8 out of 10, at Playa Santa Pilar Km 4.5, Top Floor, Cozumel, QROO, 77600.
Luxurious Spa Services Indulge in massages, body treatments, and facials at our full-service spa, promising a relaxing and rejuvenating experience for all guests.
Abundant Recreational Activities Unwind by choosing from 4 outdoor swimming pools, an outdoor tennis court, a fitness center, and an arcade/game room, ensuring there's never a dull moment during your stay.
Culinary Delights and Entertainment Savor international cuisine at El Cocal or enjoy a refreshing drink at one of the multiple bars on-site. Don't miss the complimentary reception and daily buffet breakfast that add a delightful touch to your culinary experience.
This resort offers an all-inclusive experience, providing you with the utmost convenience and luxury during your stay. Book now to enjoy a seamless vacation at Hotelcoz All Inclusive.
What this place offers
- Elevator
- Fitness facilities
- Gift shops or newsstand
- Conference space
- Television in common areas
- Arcade/game room
- Library
- Multilingual staff
- Porter/bellhop
- Full-service spa
Rooms
7.2
Good
Rated 7.2 out of 10 by 449 guests who stayed here.
- Cleanliness8.0
- Service9.0
- Location7.8
- Rooms4.5
- Amenities7.5
- Value7.0
- Food & drink6.5
Guests mention
Very friendly and helpful staffExcellent snorkeling right in front of the hotelBeachfront location with walkable beachMultiple pools including kid areas and swim-up barFree activities (snorkeling, mini putt) and family-friendly amenitiesGood breakfast buffet and omelet station
M9464HWjeremyg3 star hotel, with 5 star employees!
My wife and I went El Cozumelñeo resort at the end of March into the first week of April.
Only being about a 15 minutes cab or ride from the airport in Cozumel,
The rooms are spacious and clean, while being an older…
momofhappykidsGreat Snorkeling
We went with low expectations after reading other reviews. We are not picky people. Check in process needs to improve and not be so lengthy. We did precheck in and it still took forever.
The hotel itself is beautiful on…
TASMiramichiHALIFAX, HALIFAX REGIONAL MUNICIPALITY, NOVA SCOTIASolid getaway for the Price
We had been booked for Cuba but since that was cancelled most resort prices doubled or tripled when travelling from Atlantic Canada. Then we saw this resort come up at a really fair price. It was our first time to…
Walter_PruimLANGLEY, BRITISH COLUMBIAVery Poor Customer Service
This hotel let me down quite a bit.
The Buffet was very limited and the best was dried out and hard to chew. I'm not certain but it seemed that burgers left over from one day after simply brought back it the next day.…
Pioneer06198813495CAMPBELLTON, NEW BRUNSWICKBeachside hotel with great views
Beachside hotel with pool, buffet, mini-putt and souvenir shop. The staff is exceptional and very helpful. Food was good but we did not get the chance to book the a la carte supper because we explored much of the island.…
kathleenwD2741MVDo Not Stay Here
I wish I could give this resort a zero. 1 is too high. I am not a picky person and I did read some of the negative reviews. My family and I love to snorkel so I figured we could overlook somethings just to have the…
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated August 2026.
Where you’ll be
Playa Santa Pilar Km 4.5, Top Floor, Cozumel, QROO, 77600, Cozumel, Mexico
Guests rate the location 7.8 out of 10 — good.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 3:00 PM
Check-out by 11:00 AM
No children
Show more
No pets
No smoking anywhere on the property
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions. Front desk staff will greet guests on arrival at the property. All guests, including children, are required to present a valid government-issued ID card at check-in.
Pets. Pets not allowed
Covid. Onsite COVID-19 testing (PCR) is available
Guest type. Essential workers only - NO
General. Professional property host/manager
Children and extra beds. No cribs (infant beds) available
Covid. Onsite COVID-19 testing (Antigen) is available
Transportation. Car required
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
Show more
Pool access available from 6:00 AM to 11:00 PM. Reservations are required for massage services. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation. Up to 2 children 3 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guestrooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. A car is required for transportation to and from this property. A deposit may be required at the property.
What we’d check for you here
- How many rooms they will hold at once, for how long, and on what terms.
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Hotelcoz All Inclusive
What time is check-in and check-out at Hotelcoz All Inclusive?
Check-in is from 3:00 PM. Check-out is by 11:00 AM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Hotelcoz All Inclusive allow pets?
No — the property states that pets are not allowed.
Is there parking at Hotelcoz All Inclusive?
Parking is listed among the property's facilities. Whether it's free and whether a space can be reserved varies, so we check it against your dates rather than promise it here.
Does Hotelcoz All Inclusive have a pool?
Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.
Does Hotelcoz All Inclusive have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I book a block of rooms at Hotelcoz All Inclusive?
The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.
Does Hotelcoz All Inclusive have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at Hotelcoz All Inclusive?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 3:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Hotelcoz All Inclusive?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Hotelcoz All Inclusive?
Playa Santa Pilar Km 4.5, Top Floor, Cozumel, QROO, 77600, Cozumel.
Other places we book in Cozumel
Nothing to do with the booking above. The same market, priced the same way, for if this one is not it.
Hacienda Boutique B&B and Spa Solo Adultos9.7 · 186 reviews
Casita de Maya Boutique Hotel9.8 · 97 reviews
Presidente InterContinental Cozumel Resort & Spa by IHG9.2 · 1213 reviews
Kippal - Modern Oasis - ApartHotel9.3 · 297 reviews
Caribo Cozumel9.2 · 404 reviewsThe Explorean Cozumel All InclusiveCondumelHotel Villas El Encanto CozumelCasa del Solar Centro Cozumel - Wifi gratuito Fibra Óptica 200 MbpsPlaya Azul CozumelHotel Puerto LibreBlue Angel ResortCasa Mexicana CozumelCasa Cielito Lindo CozumelVentanas al Mar - Adults OnlyHotel Puerto Libre CozumelAmaranto Bed and BreakfastIberostar Waves Cozumel - All InclusiveHotel B UniqueThe Westin CozumelVacation Rental - Studio at Casa CocoaFiesta Americana Cozumel All InclusiveCoralia Boutique Hotel CozumelCasa Coral CozumelEco Bungalow Bé La KinSuites TurquesaIlla CozumelIlla CozumelCoralia Boutique Hotel CozumelLUNA AZUL BY UVAS