Hotel Xcalak
Hotel, 3-starAvenida 16 de Septiembre No 181 Colonia Centro, Chetumal, MexicoShow on map
5.812 reviews
- Check-in from 3:00 PMCheck-out by 12:00 PM.
- Good locationGuests rate the location 7.2 out of 10, at Avenida 16 de Septiembre No 181 Colonia Centro.
- Free parkingThe property states parking on site is free for guests.
Hotel Xcalak, located in Chetumal, Quintana Roo region, is the perfect retreat just 2.4 km from Dos Mulas Beach.
Comfort and Convenience: Enjoy air-conditioned rooms with free WiFi, private bathrooms, room service, and a 24-hour front desk.
Room Features: Relax in rooms with a desk, flat-screen TV, and some with a balcony overlooking the beautiful surroundings.
Dining Experience: Savor delicious Mexican cuisine at the on-site restaurant, with vegetarian and dairy-free options available upon request.
What this place offers
- Television in common areas
- Front desk (limited hours)
- Express check-in
- Free wired internet
- Offsite parking discounted rates available
- Internet access
- Housekeeping on request
- Reception hall
- Vegetarian menu options available
- Accessible shuttle
Rooms
5.8
Guest rating
Rated 5.8 out of 10 by 12 guests who stayed here.
- Cleanliness3.2
- Service6.7
- Location7.2
- Rooms3.1
- Amenities6.7
- Value6.6
- Food & drink6.7
Guests mention
Centrically located
Jose LuisMexicoEsta Céntrico
La Seguridad y Que Dejan las Luces del pasillo Encendidas toda la Noche,,,
La Cama esta Pésima al Igual las Almohadassss
PucBZExcellent place
Good service by the front desk. Excellent place at the center of the city. Good WiFi
That I reached earlier to the hotel and no place to leave our luggage. Had to back my luggage until 3 pm.
MartinBZthis was way below my expectations
the room smelled of sewer water. there was no cable. the pillows were small and bumpy. There were no blankets or proper bed covers
RobertoMexicoBad
NOTHING EVERYTHING WAS HORRIBLE.
Horrible the whole place smelled like septic water just horrible and it has no improvements the sheets looked dirty and had dust on them , the tv didnt work and there was no hot water. It…
MarloesNLGood enough for the price, if you don’t have to stay longer than 1-2 days.
Price, location, free parking, 24hr reception
The door was in a very bad condition, hard to close and felt like somebody wouldn’t have much trouble forcing themselves in. The wifi is very bad.
LouisBZPassable
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated March 2026.
Where you’ll be
Avenida 16 de Septiembre No 181 Colonia Centro, Chetumal, Mexico
Guests rate the location 7.2 out of 10 — good.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 3:00 PM until 12:00 AM
Check-out by 12:00 PM
Children welcome
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Pets allowed on request; charges may apply
Free parking on site
Non-smoking rooms available
Parking. Free public parking is possible at a location nearby (reservation is not possible).
Pets. Pets are allowed on request. Charges may be applicable.
Internet. WiFi is available in all areas and is free of charge.
Children and extra bed policy. Children of any age are allowed. Children up to and including 11 years old stay for free when using an existing bed. You haven't added any cots. You haven't added any extra beds.
Groups. When booking more than 9 rooms, different policies and additional supplements may apply.
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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Please inform Hotel Xcalak in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19). A deposit via bank wire is required to secure your reservation. Hotel Xcalak will contact the guest with instructions after booking. A deposit may be required at the property.
What we’d check for you here
- The pet fee and any size limit, which is where these bookings usually come apart.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Hotel Xcalak
What time is check-in and check-out at Hotel Xcalak?
Check-in is from 3:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Hotel Xcalak allow pets?
Yes — the property states that pets are allowed. Size, number and fee are set by the property rather than by us, so say you're bringing a pet when you book and we'll confirm the terms before anything is charged.
Is there parking at Hotel Xcalak?
Yes — the property states that parking on site is free. Whether a space can be reserved in advance varies, so we check it against your dates.
Does Hotel Xcalak have Wi-Fi?
Yes — internet access is listed among the property's facilities.
How do I book Hotel Xcalak?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Hotel Xcalak?
Avenida 16 de Septiembre No 181 Colonia Centro, Chetumal.
Other places we book in Chetumal
Nothing to do with the booking above. The same market, priced the same way, for if this one is not it.
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