Hotel Unknown
Hotel, 3-star559 Calle 53, Centro, Mérida, YUC, 97000, Mérida, MexicoShow on map
Top rated
Guests rate it highest for service, location and amenities.
9.0295Reviews- Check-in from 3:00 PMCheck-out by 12:00 PM. The front desk is staffed around the clock, so a late arrival is fine.
- Superb locationGuests rate the location 9.5 out of 10, at 559 Calle 53, Centro, Mérida, YUC, 97000.
- Breakfast availableIncluded on some rates — the board is shown on each room.
Discover the charm and comfort of Hotel Unknown, nestled in the heart of Mérida, where modern amenities meet authentic local culture.
Recreation and Relaxation Dive into our refreshing outdoor pool, perfect for unwinding after a day of exploring. Enjoy sunny afternoons lounging poolside, or savor a delicious drink from our bar/lounge.
Gourmet Dining Experience Indulge in a satisfying meal at our on-site restaurant, and start your day right with a complimentary continental breakfast served daily from 7:30 AM to 11:00 AM.
Comfortable Accommodations Relax in one of our 20 air-conditioned rooms, each featuring a private balcony or patio and flat-screen television to enhance your stay. Stay connected with complimentary Wi-Fi and enjoy the convenience of cable programming.
What this place offers
- Free breakfast
- Free WiFi
- 24-hour front desk
- Luggage storage
- Continental breakfast
- Designated smoking area
- Concierge service
- Safe-deposit box at front desk
- Tours/ticket assistance
- Pool sun loungers
Rooms
9.0
Top rated
Rated 9.0 out of 10 by 295 guests who stayed here.
- Cleanliness8.5
- Service9.9
- Location9.5
- Rooms8.4
- Amenities8.9
- Value8.9
- Food & drink8.5
Guests mention
Friendly staffGood locationPool availabilityPrivate outdoor spacesClean and cozy atmosphere
JoannaPolandNa dwie noce ok,ok 15 minut do miasta
Klimat pokoi,basen w pięknym zielonym otoczeniu,miła obsługa,klimatyzacja działająca dość dobrze
Śniadania to żart-zimna jajecznica,do wyboru z szynką lub pieczarkami,do picia kawa(bez mleka)lub sok pomarańczowy z…
isauraFranceTrès bien
L’accueil
Erandi JosefinaMexicohotel con encanto
hotel con encanto, mi habitacion tenia su propio alberca perfecta para parejas para relajarte, cerca del centro de paseo ontejo del centro de convenciones, muchas cosas las hicimos caminando solo recuerden llevar…
noemiaSpainnos alojamos en una habitación con piscinita privada pero apenas la pudimos usar ya que no no se limpia y siempre estaba llena de hojas. la habitación bastante oscura y con muy mala conexión wifi. un poco alejado del…
Reto AndreasSpainPhotos trompeuses pour un endroit qui déçoit de près
Grande chambre avec climatisation et ventilateur, agréablement décorée. Très calme (au moins quand il n'y pas un chien abandonné dans une autre chambre qui se plaint à raison en aboyant continuellement...).
Le cadre…
EDUARDO MARTIMexicoLa atención del personal es excepcional sobre todo de la recepción en el caso del sr.dany profesional empático y muy amable
El agua de la piscina estaba un poco turbia pero nada grave
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Where you’ll be
559 Calle 53, Centro, Mérida, YUC, 97000, Mérida, Mexico
Guests rate the location 9.5 out of 10 — superb.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 3:00 PM until 08:00 PM
Check-out by 12:00 PM
Children welcome
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No pets
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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Pool access available from 10:00 AM to 9:00 PM.Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation. Cashless payment methods are available for all transactions.Contactless check-in and contactless check-out are available.
What we’d check for you here
- How many rooms they will hold at once, for how long, and on what terms.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Hotel Unknown
What time is check-in and check-out at Hotel Unknown?
Check-in is from 3:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Hotel Unknown allow pets?
No — the property states that pets are not allowed.
Does Hotel Unknown have a pool?
Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.
Is breakfast included at Hotel Unknown?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does Hotel Unknown have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I book a block of rooms at Hotel Unknown?
The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.
Can I check in late at Hotel Unknown?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 3:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Hotel Unknown?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Hotel Unknown?
559 Calle 53, Centro, Mérida, YUC, 97000, Mérida.
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