8.3 · Very good1,233 reviews
- Check-in from 3:00 PMCheck-out by 12:00 PM. The front desk is staffed around the clock, so a late arrival is fine.
- Superb locationGuests rate the location 9.2 out of 10, at Av 0 Calle 11 - Esquina.
- Free parkingThe property states parking on site is free for guests.
Contemporary Design Rooms with Modern Amenities
Hotel Tonchala offers stylish rooms with air conditioning, minibar, and modern decor. The private bathrooms provide a luxurious touch with both a bath and shower for ultimate relaxation.
Convenient Location for Business and Leisure
Located in the heart of Cucuta's commercial and financial district, Hotel Tonchala is just a stone's throw away from the Venezuela border. Guests can easily explore the area or seek travel advice from the tour desk for nearby excursions.
What this place offers
- WiFi available
- Free WiFi
- Parking
- Free Parking
- Non-smoking rooms
- Air conditioning
- Swimming pool
- 24-hour front desk
- Restaurant
- Room service
Rooms
8.3
Very good
Rated 8.3 out of 10 by 1,233 guests who stayed here.
- Cleanliness8.4
- Service9.2
- Location9.2
- Rooms6.6
- Amenities7.3
- Value8.8
- Food & drink7.6
Guests mention
Excellent, central locationVery friendly and attentive staffGenerally clean roomsGood breakfast and restaurant serviceNice swimming pool
REYLYVEUbicación
David SifuentesPeruMuy buen hotel con una excelente ubicación.
La ubicación del hotel, muy cerca al centro comercial Ventura Plaza, la habitación era cómoda y espaciosa. La piscina grande y el agua tibia.
Creo que falta un poco de iluminación en las habitaciones
vargas diazMexicoExcelente ubicación
Buen precio y cerca de la Plaza Aventura
Que no hay para comer ahí a pesar de que tiene restaurante
Solo desayuno
NestorVEMuy buen lugar
Muy buena ubicación, cerca de todo, personal atento
TV antiguo
SanchezVEDías de descanso
Excelente
De verdad no tengo comentario negativo
PaolaBedoyaColombiaLugar amplio, limpio, desayuno delicioso. 10/10
La ubicación es fenomenal, no muy adentro de la ciudad y frente a un centro comercial. Super limpio, la alcoba cómoda, amplia, desayuno delicioso, productos de aseo. Recomendado.
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated August 2026.
Where you’ll be
Av 0 Calle 11 - Esquina, Cúcuta, Colombia
Guests rate the location 9.2 out of 10 — superb.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 3:00 PM until 11:30 PM
Check-out by 12:00 PM
Children welcome
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No pets
Free parking on site
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.
What we’d check for you here
- How many rooms they will hold at once, for how long, and on what terms.
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Hotel Tonchalá
What time is check-in and check-out at Hotel Tonchalá?
Check-in is from 3:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Hotel Tonchalá allow pets?
No — the property states that pets are not allowed.
Is there parking at Hotel Tonchalá?
Yes — the property states that parking on site is free. Whether a space can be reserved in advance varies, so we check it against your dates.
Does Hotel Tonchalá have a pool?
Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.
Is breakfast included at Hotel Tonchalá?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does Hotel Tonchalá have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I book a block of rooms at Hotel Tonchalá?
The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.
Does Hotel Tonchalá have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at Hotel Tonchalá?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 3:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Hotel Tonchalá?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Hotel Tonchalá?
Av 0 Calle 11 - Esquina, Cúcuta.
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