Hotel Fenix
Hotel, 4-star12114 Avenida 7 Barrio el Salado, Cúcuta, ColombiaShow on map
8.3 · Very good1,400 reviews
- Check-in from 3:00 PMCheck-out by 1:00 PM. The front desk is staffed around the clock, so a late arrival is fine.
- Superb locationGuests rate the location 9.1 out of 10, at 12114 Avenida 7 Barrio el Salado.
- Free parkingThe property states parking on site is free for guests.
Luxurious Accommodation with Pool and Garden Hotel Fenix, located in Cúcuta, offers a luxurious stay with an outdoor swimming pool, beautiful garden, and shared lounge. The 4-star property boasts air-conditioned rooms with private bathrooms and a terrace for guests to relax.
Convenient Amenities and Services Guests can enjoy room service, a 24-hour front desk, and currency exchange facilities during their stay. Each room is equipped with a flat-screen TV, and some offer stunning city views. Wake up to delicious Continental and American breakfast options served every morning.
Relaxation and Recreation Unwind in the hot tub available for all guests or explore nearby attractions like Comfanorte Ecopark. With free private parking and a close proximity to Camilo Daza International Airport, Hotel Fenix is the perfect choice for your stay in Cúcuta.
What this place offers
- WiFi available
- Free WiFi
- Parking
- Free Parking
- Non-smoking rooms
- Air conditioning
- Swimming pool
- 24-hour front desk
- Restaurant
- Room service
Rooms
8.3
Very good
Rated 8.3 out of 10 by 1,400 guests who stayed here.
- Cleanliness7.6
- Service9.1
- Location9.1
- Rooms7.5
- Amenities8.1
- Value8.5
- Food & drink8.1
Guests mention
Good locationFriendly staffClean facilities
Einar IvánColombiaMuy buen servicio del chico del restaurante
que las habitaciones no tienen escritorio
AndresColombiaestuvo muy bien
los desayunos y el restaurante en genera muy bueno, todo super limpio muy buen servicio de todo el personal. habitaciones muy bien equipadas, me gusto mucho.
el ruido en la zona es muy ruidoso el sector
ErikaUnited StatesNo grata
El personal del front desk. Súper amables. Cercanía con el Aeropuerto.
La cama no era nada cómoda al igual que las almohadas. No había agua caliente y la puerta del balcón estaba abierta no tenía seguridad. El ruido…
MarquezVEgood
Yoleida DayaritItalyRecomendado!
La amabilidad del personal y la cercanía al aeropuerto
Todo estaba bien sin embargo deberían mejorar las habitaciones principalmente el baño atendiendo la categoría del hotel.
AbihailChileExcelente atención y comida, pero con ruido exterior
Solo me hospedé una noche, pero en general tuve una buena experiencia. Es un hotel cómodo para quienes van de paso o se quedan pocos días.
La comida me gustó mucho: es casera, muy rica y se nota que está preparada con…
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated December 2025.
Where you’ll be
12114 Avenida 7 Barrio el Salado, Cúcuta, Colombia
Guests rate the location 9.1 out of 10 — superb.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 3:00 PM until 08:00 PM
Check-out by 1:00 PM
Children welcome
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No pets
Free parking on site
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions. A deposit may be required at the property.
What we’d check for you here
- How many rooms they will hold at once, for how long, and on what terms.
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- The pet fee and any size limit, which is where these bookings usually come apart.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Hotel Fenix
What time is check-in and check-out at Hotel Fenix?
Check-in is from 3:00 PM. Check-out is by 1:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Hotel Fenix allow pets?
No — the property states that pets are not allowed.
Is there parking at Hotel Fenix?
Yes — the property states that parking on site is free. Whether a space can be reserved in advance varies, so we check it against your dates.
Does Hotel Fenix have a pool?
Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.
Is breakfast included at Hotel Fenix?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does Hotel Fenix have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I book a block of rooms at Hotel Fenix?
The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.
Does Hotel Fenix have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at Hotel Fenix?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 3:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Hotel Fenix?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Hotel Fenix?
12114 Avenida 7 Barrio el Salado, Cúcuta.
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