Hotel Serena Suite
Hotel, 4-starParcela 2 Lote 3C, Ruta 5 Norte - Kilometro 470,, La Serena, ChileShow on map
8.0 · Very good1,990 reviews
- Check-in from 3:00 PMCheck-out by 12:00 PM. The front desk is staffed around the clock, so a late arrival is fine.
- Superb locationGuests rate the location 9.2 out of 10, at Parcela 2 Lote 3C, Ruta 5 Norte - Kilometro 470,.
- Free parkingThe property states parking on site is free for guests.
Luxurious Accommodations Hotel Serena Suite offers a range of apartments and rooms, each equipped with satellite TV, work desk, and modern amenities. The fully equipped apartments with kitchenette provide the perfect home away from home.
Relaxation and Recreation Guests can unwind by the outdoor swimming pool or stay active at the gym. For ultimate relaxation, indulge in the onsite hot tub. The hotel provides the perfect balance of leisure and wellness facilities.
Dining Experience Start your day with a delicious buffet breakfast and savor regional and international cuisine at the à la carte restaurant. Whether you prefer a hearty meal or a light snack, Serena Suite Park Hotel caters to all tastes.
Book your stay at Hotel Serena Suite for a memorable experience in La Serena.
What this place offers
- WiFi available
- Free WiFi
- Parking
- Free Parking
- Non-smoking rooms
- Air conditioning
- Fitness center
- Swimming pool
- 24-hour front desk
- Restaurant
Rooms
8.0
Very good
Rated 8.0 out of 10 by 1,990 guests who stayed here.
- Cleanliness6.6
- Service9.1
- Location9.2
- Rooms7.1
- Amenities8.1
- Value7.6
- Food & drink7.6
Guests mention
LocationServiceCleanlinessAmenities
RodríguezChilela comodidad de las camas, el agua caliente
nada...
CamiloChileRegular
Ubicación buena.
Atención de recepcionista pesima. Wifi en mi estancia no se pudo utilizar, se intento de reparar y quedo aun en mal estado.
El desayuno deja mucho de desear, dice buffet pero no tiene nada de buffet.…
MauricioChileExcelente !!!!
Si
Todo bien
GOMEZChileLa ubicación y el precio
El estanque del baño emitía ruidos permanentes que no dejaban dormir
carlosChileLa tranquilidad
El Calefont
MauricioChileCumplió para alojar
Ubicación, personal muy amable, seguro
La puerta de ingreso, estaba atascada, no se abría con normalidad, puerta del baño no cerraba, agua de WC no paraba y se activaba un ruido en la noche, puertas de clóset todas de…
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated December 2025.
Where you’ll be
Parcela 2 Lote 3C, Ruta 5 Norte - Kilometro 470,, La Serena, Chile
Guests rate the location 9.2 out of 10 — superb.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 3:00 PM
Check-out by 12:00 PM
Children welcome
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No pets
Free parking on site
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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The restaurant opens from 7:30 to 22:30 Monday to Saturday. Opening hours on Sunday are 7:30 to 15:00. From March 2020, all reservations can be rescheduled in case the guest is unable to attend on the booked dates. LOCAL TAX LAW Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%. Foreign tourists: to be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA). * This additional fee (IVA) is not included in the hotel rates and must be paid separately. A deposit may be required at the property.
What we’d check for you here
- How many rooms they will hold at once, for how long, and on what terms.
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- The pet fee and any size limit, which is where these bookings usually come apart.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Hotel Serena Suite
What time is check-in and check-out at Hotel Serena Suite?
Check-in is from 3:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Hotel Serena Suite allow pets?
No — the property states that pets are not allowed.
Is there parking at Hotel Serena Suite?
Yes — the property states that parking on site is free. Whether a space can be reserved in advance varies, so we check it against your dates.
Does Hotel Serena Suite have a pool?
Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.
Is breakfast included at Hotel Serena Suite?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does Hotel Serena Suite have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I book a block of rooms at Hotel Serena Suite?
The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.
Does Hotel Serena Suite have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at Hotel Serena Suite?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 3:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Hotel Serena Suite?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Hotel Serena Suite?
Parcela 2 Lote 3C, Ruta 5 Norte - Kilometro 470,, La Serena.
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