Hotel Apartamentos Stone
Hotel, 2-starAvenida 15 Numero 24 Gonzalo Guerrero, Bacalar, QROO, 77930, Bacalar, MexicoShow on map
Fabulous
Guests rate it highest for service, location and rooms.
8.655Reviews- Check-in from 2:00 PMCheck-out by 1:00 PM. The front desk is staffed around the clock, so a late arrival is fine.
- Exceptional locationGuests rate the location 10.0 out of 10, at Avenida 15 Numero 24 Gonzalo Guerrero, Bacalar, QROO, 77930.
Outdoor Pool and Stunning Views Take a dip in the refreshing outdoor pool or enjoy breathtaking views from the terrace and garden.
Socialize and Unwind Mix and mingle at the daily complimentary reception before savoring treats from the snack bar. Wrap up your day with a drink at the cozy bar/lounge.
Convenience and Comfort Individually furnished guestrooms with kitchenettes await, equipped with Smart TVs and complimentary wireless internet. Benefit from amenities like a 24-hour front desk and free self-parking.
Immerse yourself in the beauty of Bacalar at Hotel Apartamentos Stone. Book now for an unforgettable stay amidst nature's wonders.
What this place offers
- Safe-deposit box at front desk
- Smoke-free property
- Tours/ticket assistance
- Wheelchair accessible parking
- Free reception
- Snack bar/deli
- Free self parking
- Secured parking
- Wheelchair-accessible van parking
- Handrails in hallways
Rooms
8.6
Fabulous
Rated 8.6 out of 10 by 55 guests who stayed here.
- Cleanliness6.0
- Service10.0
- Location10.0
- Rooms8.6
- Amenities8.6
- Value8.6
- Food & drink8.6
Guests mention
N/A
GenesisPésimo servicio
dennisQuiet family owned hotel
manuelStone mayo 2025
Agradable estancia y muy tranquila la zona
araceliStone may 2025
Comodo y muy limpio
Blanca auroraExcelente hotel
Excelente el hotel y servicio y esta centrico lo que no me gusto es que llegue antes de la hora de entrada y tuve que esperar.
LauraEl lugar está bien ubicado, me he hospedado en dos ocasiones y tuve una buena experiencia, pero esta vez tuve varios problemas; el internet no funcionaba bien, teníamos agua pero el del depósito del baño no 😣 . Y lo…
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Where you’ll be
Avenida 15 Numero 24 Gonzalo Guerrero, Bacalar, QROO, 77930, Bacalar, Mexico
Guests rate the location 10.0 out of 10 — exceptional.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 2:00 PM until 12:00 AM
Check-out by 1:00 PM
No children
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No pets
No smoking anywhere on the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
Pets. Pets not allowed
Sustainability Certifications. Property confirms they are implementing guest safety measures
Pets. Service animals not allowed
General. Guests are provided with free hand sanitizer
Guest type. Essential workers only - NO
Accessibility. No elevators
General. Staff wears personal protective equipment
General. Property is cleaned with disinfectant
General. Social distancing measures are in place
General. Professional property host/manager
Sustainability Certifications. Property confirms they are implementing enhanced cleaning measures
General. Commonly-touched surfaces are cleaned with disinfectant
General. Shield between guests and staff in main contact areas
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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Pool access available from 7:00 AM to 10:00 PM. One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding. No pets and no service animals are allowed at this property. A deposit may be required at the property.
What we’d check for you here
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Hotel Apartamentos Stone
What time is check-in and check-out at Hotel Apartamentos Stone?
Check-in is from 2:00 PM. Check-out is by 1:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Hotel Apartamentos Stone allow pets?
No — the property states that pets are not allowed.
Is there parking at Hotel Apartamentos Stone?
Parking is listed among the property's facilities. Whether it's free and whether a space can be reserved varies, so we check it against your dates rather than promise it here.
Does Hotel Apartamentos Stone have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Does Hotel Apartamentos Stone have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at Hotel Apartamentos Stone?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 2:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Hotel Apartamentos Stone?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Hotel Apartamentos Stone?
Avenida 15 Numero 24 Gonzalo Guerrero, Bacalar, QROO, 77930, Bacalar.
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