7.8 · Good89 reviews
- Check-in from 3:00 PMCheck-out by 11:00 AM.
- Exceptional locationGuests rate the location 9.6 out of 10, at 21 Calle de San Mateo.
Central Location Located in the heart of Madrid, HA San Mateo Suites is just a short walk from iconic landmarks like Gran Via and Plaza de España. The convenience of exploring the city is right at your doorstep.
Modern Amenities Feel at home in our chic rooms equipped with minibars, espresso makers, Smart TVs, and free Wi-Fi. Enjoy a comfortable stay with air-conditioning, plush bedding, and sleek bathrooms with complimentary toiletries.
Nearby Attractions Immerse yourself in the vibrant culture of Madrid with attractions like Madrid Wax Museum, Casino Gran Via, and National Archaeological Museum just a short distance away. Experience the best of the city during your stay at HA San Mateo Suites. Book now for an unforgettable experience.
What this place offers
- Free WiFi
- Wheelchair accessible
- Front desk (limited hours)
- Housekeeping on request
- Accessible shuttle
- No accessible shuttle
Rooms
7.8
Good
Rated 7.8 out of 10 by 89 guests who stayed here.
- Cleanliness4.5
- Service9.6
- Location9.6
- Rooms4.5
- Amenities8.6
- Value8.6
- Food & drink8.6
Guests mention
Excelente ubicaciónGood standard service
mailysQuelques points d’amélioration qui pourraient faire de cet hôtel une petite pépite centrique: j’ai été réveillée au petit matin par les bruits des conduits d’eau/d’aération, vraiment dommage car l'hôtel et la literie…
Ovidio CarlosBuena opción
Hay una tienda 24/7 con comida ligera. La habitación muy limpia, aunque muy reducido el baño.
AdriánNA
CARLOSUnique property.
MarianaExcelente ubicación
Lugar con excelente ubicación. Lo único es que el mostrador no es 24 horas (detalle que pasamos por alto) y que el baño es pequeño. Fuera de eso, un buen lugar para hospedarse.
JohnThe room was dirty and fixtures were broken . The bed and pillows were stiff. The TV was placed above the door. Another guest tried to break into my room at 2 AM. It was the worst hotel I’ve ever visited.
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Where you’ll be
21 Calle de San Mateo, Madrid, Spain
Guests rate the location 9.6 out of 10 — exceptional.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 3:00 PM until anytime
Check-out by 11:00 AM
No children
Show more
No pets
The front desk is open daily from 10:00 AM - 8:00 PM. The front desk is staffed during limited hours.
Pets. Pets not allowed
Children and extra beds. No rollaway/extra beds available
Accessibility. No elevators
General. Professional property host/manager
Children and extra beds. No cribs (infant beds) available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
What we’d check for you here
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about HA San Mateo Suites
What time is check-in and check-out at HA San Mateo Suites?
Check-in is from 3:00 PM. Check-out is by 11:00 AM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does HA San Mateo Suites allow pets?
No — the property states that pets are not allowed.
Does HA San Mateo Suites have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Does HA San Mateo Suites have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
How do I book HA San Mateo Suites?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is HA San Mateo Suites?
21 Calle de San Mateo, Madrid.
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