Places to stayNewcastle upon Tyne
Grey Street Hotel
Hotel, 4-star2-12 Grey Street, Newcastle upon Tyne, United KingdomShow on map
Very good
Guests rate it highest for location, food and service.
8.45,038Reviews- Check-in from 3:00 PMCheck-out by 11:00 AM. The front desk is staffed around the clock, so a late arrival is fine.
- Superb locationGuests rate the location 9.1 out of 10, at 2-12 Grey Street.
- Breakfast availableIncluded on some rates — the board is shown on each room.
Luxurious Boutique Rooms The 4-star Grey Street Hotel offers boutique rooms with luxury linens and individual feature walls. Each room is elegantly designed with a flat-screen TV, laptop safe, work desk, and tea/coffee facilities. The en suite bathrooms feature White Company toiletries for your comfort.
City Retreat Luxury Salon & Day Spa Indulge in relaxation at the on-site spa offering various massage and beauty treatments. Enjoy facials, manicures, pedicures, massages, and waxing services. Guests can inquire about special discounts when booking their stay.
Fully Equipped Meeting Rooms With 4 meeting rooms accommodating 2 to 100 people, Grey Street Hotel is ideal for business events and conferences. Benefit from modern facilities and professional services for a successful gathering.
Book now for a luxurious stay at Grey Street Hotel, where comfort and convenience meet in the heart of Newcastle.
What this place offers
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- 24-hour front desk
- Business center
- Heating
- Pets allowed
- Lift / Elevator
- Laundry
Rooms
8.4
Very good
Rated 8.4 out of 10 by 5,038 guests who stayed here.
- Cleanliness7.5
- Service9.0
- Location9.1
- Rooms7.5
- Amenities8.0
- Value8.5
- Food & drink9.0
Guests mention
Friendly and helpful staffGreat locationExcellent breakfast
MichaelUnited KingdomVery enjoyable stay and well happily return.
Central location, lovely building and very modern facilities.
Excellent variety and choice and of breakfast which was high quality.
Our particular suite was split over 2 levels with bathroom upstairs and bedroom/lounge…
MelissaUnited KingdomOne night stay
The breakfast was so nice plenty fresh choice and the menu for fresh cooked was so nice I had the full English and my husband and the eggs benidict
SamUnited KingdomLovely spacious room, comfy bed. Clean and friendly. Good location.
Breakfast was very poor for the price paid. Could do with paint touch updates. The bathroom we had had a huge hatch and it was all flaking and falling…
HayleyUnited KingdomStaff was fantastic our toilet broke and we was upgraded within the hour
Location it’s in the center
No onsite parking
DavidUnited KingdomEnjoyable stay
Location and the quality of the rooms
Nothing
FrederickUnited KingdomEnjoyed our stay especially the lovely breakfast
Friendly staff nice room with a very comfortable bed and an excellent breakfast
Shower instead of bath
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated December 2025.
Where you’ll be
2-12 Grey Street, Newcastle upon Tyne, United Kingdom
Guests rate the location 9.1 out of 10 — superb.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 3:00 PM
Check-out by 11:00 AM
Children welcome
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No pets
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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Multiple room bookings, between 4 and 10 rooms, will be classed as a Group Reservation and separate policies and terms and conditions with amended cancelation policy and payment details will apply. You will be contacted by a representative from the Hotel to confirm these details. We do not accept multiple room bookings of more than 10 rooms regardless of the these being booked together or separately. Gray Street Hotel reserve the right to cancel bookings exceeding this limit. Children aged 12 and over will pay full adult price for breakfast.Guests under the age of 18 can only check in with a parent or official guardian. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.
What we’d check for you here
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- The pet fee and any size limit, which is where these bookings usually come apart.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Grey Street Hotel
What time is check-in and check-out at Grey Street Hotel?
Check-in is from 3:00 PM. Check-out is by 11:00 AM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Grey Street Hotel allow pets?
No — the property states that pets are not allowed.
Is breakfast included at Grey Street Hotel?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does Grey Street Hotel have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Does Grey Street Hotel have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at Grey Street Hotel?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 3:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Grey Street Hotel?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Grey Street Hotel?
2-12 Grey Street, Newcastle upon Tyne.
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