5.850 reviews
Luxurious Spa and Recreation Indulge in soothing massages at the full-service spa or take a dip in the indoor pool and sauna for relaxation and rejuvenation.
Gourmet Dining and Refreshing Bars Savor delicious meals at one of the two restaurants, enjoy room service, and sip on drinks from the poolside bar or two bars/lounges.
Convenient Amenities and Services Benefit from complimentary Wi-Fi, daily buffet breakfast, dry cleaning services, and a 24-hour front desk. Discover comfort in the well-equipped guestrooms with modern conveniences.
Escape to Grand Erbil Hotel in Almaty for a lavish stay amidst tranquil surroundings and upscale amenities. Book now for an unforgettable experience.
5.8
Rated 5.8 out of 10 by 50 guests who stayed here.
It's a nice hotel and I would like to come back!
ドミトリーなのにロッカーがない。インド人が私物を盗もうとしていた。
快適でした。
We stayed here for 2 nights and it was not the best experience. I noticed stains on the carpet and some of the blankets and towels. The bathroom was small and the bathtub with the shower curtains made it almost…
Not very friendly
Wifi didn't work well
Wouldn't print a boarding pass
Spa is closed
Noisy next to room
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Sauranbaeva Str. 5, Almaty
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
Check-in from 2:00 PM
Check-out by 12:00 PM
No children
No pets
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
Pets. Pets not allowed
Guest type. Essential workers only - NO
General. Professional property host/manager
Children and extra beds. No cribs (infant beds) available
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
Check-in is from 2:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
No — the property states that pets are not allowed.
Parking is listed among the property's facilities. Whether it's free and whether a space can be reserved varies, so we check it against your dates rather than promise it here.
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Yes — internet access is listed among the property's facilities.
The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 2:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Sauranbaeva Str. 5, Almaty.
Nothing to do with the booking above. The same market, priced the same way, for if this one is not it.