6.5 · Pleasant450 reviews
- Check-in from 2:00 PMCheck-out by 12:00 PM. The front desk is staffed around the clock, so a late arrival is fine.
- Fabulous locationGuests rate the location 9.0 out of 10, at Pozharskogo Street 1.
- Breakfast availableIncluded on some rates — the board is shown on each room.
Luxurious 4-Star Hotel in Almaty's Cultural Centre
Indulgent Spa and Pool Facilities: Enjoy a rejuvenating experience at our indoor pool and modern spa facilities.
Elegant Dining and Culinary Delights: Delight your taste buds with a rich breakfast buffet and a variety of Kazakh and European dishes in our elegant dining room.
Relaxation and Wellness: Unwind in our large wellness center or stay active with our gym facilities, all while being just minutes away from Almaty's iconic landmarks.
What this place offers
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- 24-hour front desk
- Restaurant
- Room service
- Business center
- Heating
- Family rooms
Rooms
6.5
Pleasant
Rated 6.5 out of 10 by 450 guests who stayed here.
- Cleanliness4.5
- Service7.4
- Location9.0
- Rooms5.4
- Amenities6.0
- Value5.4
- Food & drink7.5
Guests mention
Great locationGood breakfast quality
WableIndiaGood stay
Spacious rooms
Location and breakfast
DarjaEEDecent stay just for a night or two if you booked a tour with a pickup point nearby
The location of the hotel is perfect for those who book tours to canyons and lakes. The meet up point is right next to the hotel.
The staff is helpful and friendly. Housekeeping changed our slippers and added more…
AniyozovaUZВ номере не работает кондиционер на улице 30 градусов жары.
BektassovKZМесторасположение
Завтрак можно улучшить разнообразием блюд
RaikhanKZНикому не рекомендую. ТВ из 2000. Только каналы и то каждый шипит и картинка то уходит то появляется. Грязно. Сломано. У
Ничего
Привлекло то что 4 звездочный отель. Думала заселюсь. Схожу в бассейн. Расслаблюсь с дороги. Но нет… спа зона отдельная. Платная не входит в цену. Я когда зашла в номер - мне сказали я еле успела взять последний.…
aliUnited Arab Emiratesشكرا
الاستقبال فقط
دخول الغرف بدون استاذان
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated December 2025.
Where you’ll be
Pozharskogo Street 1, Almaty
Guests rate the location 9.0 out of 10 — fabulous.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 2:00 PM
Check-out by 12:00 PM
Children welcome
Show more
No pets
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
What we’d check for you here
- How many rooms they will hold at once, for how long, and on what terms.
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Grand Aiser Hotel
What time is check-in and check-out at Grand Aiser Hotel?
Check-in is from 2:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Grand Aiser Hotel allow pets?
No — the property states that pets are not allowed.
Is breakfast included at Grand Aiser Hotel?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does Grand Aiser Hotel have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I book a block of rooms at Grand Aiser Hotel?
The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.
Does Grand Aiser Hotel have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at Grand Aiser Hotel?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 2:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Grand Aiser Hotel?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Grand Aiser Hotel?
Pozharskogo Street 1, Almaty.
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Nothing to do with the booking above. The same market, priced the same way, for if this one is not it.
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