Gatlinburg Town Square
Resort, 3-star515 Historic Nature Trail, Gatlinburg, TN, United StatesShow on map
8.0 · Very good3,044 reviews
- Check-in from 4:00 PMCheck-out by 10:00 AM. The front desk is staffed around the clock, so a late arrival is fine.
- Superb locationGuests rate the location 9.3 out of 10, at 515 Historic Nature Trail.
- Free parkingThe property states parking on site is free for guests.
Gatlinburg Town Square Resort: Your Gateway to the Great Smoky Mountains
Convenient Accommodations: With three distinct options to choose from, guests can find their perfect fit at Gatlinburg Town Square Resort, Town Village, or Town Village Hotel.
Amenities Galore: Enjoy the outdoor pool, hot tub, fitness centre, and free Wi-Fi. Relax in accommodations equipped with a microwave, cable TV, and even a private balcony in select apartments.
Prime Location: Situated less than a mile from the Great Smoky Mountains National Park, and within walking distance to popular attractions like the Gatlinburg Convention Center and Smoky Mountain Brewery, our hotel is the ideal choice for your Tennessee getaway.
What this place offers
- WiFi available
- Free WiFi
- Parking
- Free Parking
- Non-smoking rooms
- Air conditioning
- Fitness center
- Swimming pool
- 24-hour front desk
- Family rooms
Rooms
8.0
Very good
Rated 8.0 out of 10 by 3,044 guests who stayed here.
- Cleanliness6.8
- Service7.8
- Location9.3
- Rooms7.3
- Amenities8.3
- Value7.8
- Food & drink8.3
Guests mention
LocationAmenitiesIndoor poolNice condos
PatriciaUnited StatesSee a lot of bears
Wall paper coming off walls. Pool not working. Staff rude.
StevenUnited StatesAn embarrassment to the hospitality industry. Gross, dirty, neglected, and disrespectful.
Nothing.
What an absolute disgusting stay. I travel almost exclusively for my business. I’ve stayed in 200 hotels over the last 2 years. I invited my family to meet me in gatlinburg for a few nights while I travel across…
BarryUnited StatesValue and home feel. Thank you!
Outside pool not available, hot tub size.
JuliaUnited StatesIt was nice
Our 1 bedroom apartment was spacious. Living room, bathroom, and bedroom was spacious!
It was relaxing out on the balcony, with the creek flowing there
ProveauxUnited Statesgas appliances and fire place. Rooms were extremely outdated. We were misled entirely by photos
Over all it was just ok. Felt like we were in a nicer outdated motel but just taller.
Rooms had gas in them????
JasmineUnited StatesI checked out after one night enough said
Location
Everything place looked old and dirty
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Where you’ll be
515 Historic Nature Trail, Gatlinburg, TN, United States
Guests rate the location 9.3 out of 10 — superb.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 4:00 PM
Check-out by 10:00 AM
Children welcome
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No pets
Free parking on site
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
Show more
You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply. Guests under the age of 21 can only check in with a parent or official guardian. Please note guest check-in is possible 24 hours, 7 days a week. A damage deposit of USD 250 is required on arrival and must be made via credit card. Your deposit will be refunded in full to the credit card on file following inspection of the property. Please note that the hotel has several locations. You can check-in at the address stated in the booking confirmation. Gatlinburg Town Village elevator is down indefinitely.Swimming pool: Closed from Mon, Apr 27, 2026 until Sun, Jan 10, 2027 Swimming pool: Closed from Mon, May 18, 2026 until Sun, Jan 10, 2027 A deposit may be required at the property.
What we’d check for you here
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Gatlinburg Town Square
What time is check-in and check-out at Gatlinburg Town Square?
Check-in is from 4:00 PM. Check-out is by 10:00 AM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Gatlinburg Town Square allow pets?
No — the property states that pets are not allowed.
Is there parking at Gatlinburg Town Square?
Yes — the property states that parking on site is free. Whether a space can be reserved in advance varies, so we check it against your dates.
Does Gatlinburg Town Square have a pool?
Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.
Does Gatlinburg Town Square have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Does Gatlinburg Town Square have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at Gatlinburg Town Square?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 4:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Gatlinburg Town Square?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Gatlinburg Town Square?
515 Historic Nature Trail, Gatlinburg, TN.
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