Four Points by Sheraton Medan
Hotel, 4-starJl. Gatot Subroto No 395, Medan, IndonesiaShow on map
Fabulous
Guests rate it highest for service, amenities and cleanliness.
8.6424Reviews- Check-in from 2:00 PMCheck-out by 12:00 PM. The front desk is staffed around the clock, so a late arrival is fine.
- Very good locationGuests rate the location 8.4 out of 10, at Jl. Gatot Subroto No 395.
- Free parkingThe property states parking on site is free for guests.
Luxurious Accommodation Experience comfort and style at Four Points by Sheraton Medan, just a stone's throw away from Medan Plaza. Indulge in spacious rooms with large windows, soothing brown tones, and modern amenities like a minibar and flat-screen TV.
Culinary Delights Satisfy your taste buds at Carnelian Restaurant, offering a delectable fusion of Western and Asian cuisines.
Convenient Location Conveniently situated within a short drive from the city's business district and shopping hub, Four Points by Sheraton Medan is the ideal choice for both business and leisure travelers. Plus, with free Wi-Fi, a rejuvenating spa, and easy access to Kuala Namu International Airport, your stay is bound to be seamless.
Book now to elevate your stay at Four Points by Sheraton Medan!
What this place offers
- Fitness facilities
- WiFi available
- Free WiFi
- Parking
- Free Parking
- Non-smoking rooms
- Air conditioning
- Fitness center
- Swimming pool
- 24-hour front desk
Rooms
8.6
Fabulous
Rated 8.6 out of 10 by 424 guests who stayed here.
- Cleanliness8.7
- Service9.2
- Location8.4
- Rooms8.3
- Amenities8.8
- Value8.6
- Food & drink8.2
Guests mention
Very friendly and helpful staff (reception & restaurant highlighted)Clean rooms and public areasGood swimming pools (rooftop/external) and fitness facilitiesConvenient central location for town attractionsGenerally good breakfast with options for special dietsGood value for money
MuzakirIndonesiaExcellent experience and very memorable!
Two nights we stayed at the Four Point by Sheraton Hotel Medan, we had a wonderful experience. The staff members were warm, polite, and always ready to help with a smile. They made us feel very welcome from the moment we…
Kiki ArnandaMalaysiaGood location and great service. Got a complementary birthday surprise and deco. Staff at the reception, concierge and housekeeping(Mika and Rozi) are all great. Breakfast is the best.
None
KatrinGermanyTop
Besonders freundlich war Erwin vom Frühstücksrestaurant, der mir einen sehr guten heißen Ingwertee gebracht hat, als er merkte, dass ich erkältet war. Insgesamt alles sehr sauber, sehr guter Service, nettes Personal.
—-
RolfNLMooi hotel
Heel mooi en chique hotel met een mooie gym en fijn zwembad op het dak. Personeel is zeer vriendelijk en de kamers zijn erg goed.
Prijs van eten en de laundry is een stuk duurder dan op andere plaatsen in Indonesië. De…
AnneFranceTrès bon choix sur Medan
L’accueil très chaleureux, le bar avec terrasse extérieur et les chambras très spacieuses et bien équipées.
Le petit déjeuner varié fait également de cet hôtel un excellent établissement.
Rien
ShawnSGWell maintained hotel
Mr Ezra the housekeeping dept kept our room clean and neat daily. We were impressed with his work and outcome. Breakfast spread was wonderful and delicious!
The renovation road works infront of the hotel has blocked…
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated August 2026.
Where you’ll be
Jl. Gatot Subroto No 395, Medan, Indonesia
Guests rate the location 8.4 out of 10 — very good.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 2:00 PM
Check-out by 12:00 PM
Children welcome
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No pets
Free parking on site
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box. In the event of an early departure, the property will charge you the full amount for your stay. A deposit may be required at the property.
What we’d check for you here
- How many rooms they will hold at once, for how long, and on what terms.
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Four Points by Sheraton Medan
What time is check-in and check-out at Four Points by Sheraton Medan?
Check-in is from 2:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Four Points by Sheraton Medan allow pets?
No — the property states that pets are not allowed.
Is there parking at Four Points by Sheraton Medan?
Yes — the property states that parking on site is free. Whether a space can be reserved in advance varies, so we check it against your dates.
Does Four Points by Sheraton Medan have a pool?
Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.
Is breakfast included at Four Points by Sheraton Medan?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does Four Points by Sheraton Medan have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I book a block of rooms at Four Points by Sheraton Medan?
The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.
Does Four Points by Sheraton Medan have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at Four Points by Sheraton Medan?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 2:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Four Points by Sheraton Medan?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Four Points by Sheraton Medan?
Jl. Gatot Subroto No 395, Medan.
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