7.2 · Good9 reviews
- Check-in from 2:00 PMCheck-out by 11:00 AM. The front desk is staffed around the clock, so a late arrival is fine.
- Very good locationGuests rate the location 8.5 out of 10, at 1 De la Cosa Juan Kalea.
Central Location & Nearby Attractions El Refugio de Maman is conveniently located near top attractions including Catedral de Santiago and Arriaga Theatre.
Modern Amenities Enjoy a comfortable stay in our recently renovated apartment featuring fully equipped kitchen, flat-screen TV, and private parking.
Sightseeing Tours Explore Bilbao with ease through our available sightseeing tours right from the property.
To book your stay at El Refugio de Maman and experience the best of Bilbao, please make your reservation now!
What this place offers
- WiFi available
- Parking
- Non-smoking rooms
- 24-hour front desk
- Heating
- Family rooms
- Lift / Elevator
- Tour desk
- Soundproof rooms
- Non-smoking throughout
Rooms
7.2
Good
Rated 7.2 out of 10 by 9 guests who stayed here.
- Cleanliness5.0
- Service6.0
- Location8.5
- Rooms8.5
- Amenities7.6
- Value7.2
- Food & drink7.2
Guests mention
Bello l'arredamentoBuona posizione
Paola PatrignaniItalyBello l'arredamento e buona la posizione
Il self ceck in è complicato soprattutto per capire come aprire la porta esterna l'appartamento ( bisogna scaricare un'app non facile).
Da curare maggiormente i servizi igienici (…
FrankUnited KingdomSuperb
It's a beautiful apartment. Not quite in the centre, but well connected and I loved the area
We had some misunderstandings with Alejandro. All was good in the end and I'd love to go back.
DashaCanadaGreat place to visit and a nice and tidy apartment to stay in!
The location was great - nice walking distance to the places we wanted to visit, the apartment is roomy and has all of the necessary furniture. The host was very welcoming and responded to all the inquiries in the…
ObabchenkoUkraineTotal robbery
Location
Apartment
No washing machine
No self check-in
The owner is a swindler
No kitchen towels
It's hard to park a car nearby
Not enough forks
No oven glove
No return of deposit 200€
ManuelNLPerfectly located apartment, well equipped with a very kind owner who helped us with practical
The owner helped us out on the hottest day with mobile airconditioning in the house (42 Celcius).
A nice place close to the subway so the whole city can easy be discovered.
Two bathrooms are a nice bonus.
ZerosdjorSpainApartment in Basarrate
The location is great, not in the city center but very close to the metro station that leaves you anywhere in the city in 5-10mins. The apartment is well furnished and fully renovated. Beds and comfortable and having two…
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated June 2026.
Where you’ll be
1 De la Cosa Juan Kalea, Bilbao, Spain
Guests rate the location 8.5 out of 10 — very good.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 2:00 PM until 05:00 PM
Check-out by 11:00 AM
No children
Show more
No pets
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
What we’d check for you here
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about El Refugio de Maman
What time is check-in and check-out at El Refugio de Maman?
Check-in is from 2:00 PM. Check-out is by 11:00 AM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does El Refugio de Maman allow pets?
No — the property states that pets are not allowed.
Is there parking at El Refugio de Maman?
Parking is listed among the property's facilities. Whether it's free and whether a space can be reserved varies, so we check it against your dates rather than promise it here.
Does El Refugio de Maman have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Does El Refugio de Maman have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at El Refugio de Maman?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 2:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book El Refugio de Maman?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is El Refugio de Maman?
1 De la Cosa Juan Kalea, Bilbao.
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