Continental Caribe Bay

Hotel, 4-starAvenida Heroes, 171 Colonia Centro, Chetumal, MexicoShow on map

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8.0 · Very good100 reviews

Check-in from 3:00 PMCheck-out by 1:00 PM.
Very good locationGuests rate the location 8.1 out of 10, at Avenida Heroes, 171 Colonia Centro.
Free parkingThe property states parking on site is free for guests.

Outdoor Pool and Gym: Enjoy a refreshing dip in our outdoor pool or maintain your fitness routine at the well-equipped gym during your stay at Capital Plaza.

Stylish Rooms with Free Wi-Fi: Relax in our elegantly decorated rooms featuring modern amenities such as free Wi-Fi, coffee makers, and safes for a comfortable and convenient experience.

Nah Balam Restaurant: Indulge in a culinary journey with Mexican and international cuisine at our on-site Nah Balam restaurant, offering a delightful dining experience next to the pool.

Experience the perfect blend of comfort and convenience at Capital Plaza. Book now to secure your stay and explore the beauty of Chetumal.

What this place offers

ATM/banking
Front desk (limited hours)
Free wired internet
Self parking (surcharge)
Pool sun loungers
Offsite parking discounted rates available
Fitness facilities (surcharge)
Internet access
Housekeeping on request
Reception hall

Rooms

8.0

Very good

Rated 8.0 out of 10 by 100 guests who stayed here.

Cleanliness7.5
Service8.3
Location8.1
Rooms7.8
Amenities7.2
Value6.9
Food & drink7.3

Guests mention

Clean roomsFriendly staffGreat locationComfortable beds

Robert
March 2025
Pros: Fast efficient friendly check in and bellboy service.
Had a quick dip in the pool and it had bar/food service.
Room was clean. Bed was comfortable. Quiet respite to the outside. Parking was easy. Overall I…
Sonali
January 2025
Ok
Ceon
October 2024
Overall the hotel is very good. Always clean
Randon
October 2024
Enjoyed my stay here. The room was good and the pool was turned on when we reached. The room and beds were also cleaned.
Ryan
October 2024Family
It’s a beautiful hotel, we were put in the third floor and was told the elevator worked and when we tried using it, we were told we can’t use it without calling the bellboy! The tub was slippery and the shower head was…
Jessica
October 2024
Fue terrible el elevador no funcionaba, no había agua, el baño sucio el lavabo del baño estaba tapado, en la noche se fue la luz y no había aire acondicionado fue una terrible experiencia y nada barato

Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated August 2025.

Where you’ll be

Avenida Heroes, 171 Colonia Centro, Chetumal, Mexico

Guests rate the location 8.1 out of 10 — very good.

Things to know

Cancellation

Each room shows its own terms before you pay.

Most rates can be cancelled free until a date shown on the room.

Non-refundable rates are marked as such.

House rules

Check-in from 3:00 PM until 12:00 AM

Check-out by 1:00 PM

Children welcome

No pets

Free parking on site

Non-smoking rooms available

Parking. Free private parking is possible on site (reservation is not possible).

Internet. WiFi is available in all areas and is free of charge.

Pets. Pets are not allowed.

Groups. No special conditions apply for groups.

Children and extra bed policy. Children of any age are allowed. Children up to and including 2 years old stay for free when using an available cot. Children up to and including 12 years old stay for free when using an existing bed. Children from 13 years old to 17 years old stay for MXN 458.11 per person per night when using an existing bed. People no matter the age stay for MXN 458.11 per person per night when using an available extra bed. Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Payment & property

Paid when you book, not at the desk.

Rates include the taxes and fees we can read.

The property may take a card at check-in for incidentals.

Please inform Continental Caribe Bay in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.

What we’d check for you here

That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
Whether there is room for a pickup, a trailer or a van, not just a car.
Whether the rate moves for your dates, and what it includes.
What the property actually charges at the desk on top of the rate.

Questions about Continental Caribe Bay

What time is check-in and check-out at Continental Caribe Bay?

Check-in is from 3:00 PM. Check-out is by 1:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.

Does Continental Caribe Bay allow pets?

No — the property states that pets are not allowed.

Is there parking at Continental Caribe Bay?

Yes — the property states that parking on site is free. Whether a space can be reserved in advance varies, so we check it against your dates.

Does Continental Caribe Bay have a pool?

Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.

Does Continental Caribe Bay have Wi-Fi?

Yes — internet access is listed among the property's facilities.

Does Continental Caribe Bay have wheelchair accessible rooms?

The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.

How do I book Continental Caribe Bay?

Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.

Where is Continental Caribe Bay?

Avenida Heroes, 171 Colonia Centro, Chetumal.

Other places we book in Chetumal

Nothing to do with the booking above. The same market, priced the same way, for if this one is not it.

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