Conrad Hangzhou
Hotel, 5-starRaffles City, 228 Xinye Road, Jianggan District, Hangzhou, ChinaShow on map
Top rated
Guests rate it highest for location, service and value.
9.184Reviews- Check-in from 3:00 PMCheck-out by 12:00 PM. The front desk is staffed around the clock, so a late arrival is fine.
- Exceptional locationGuests rate the location 10.0 out of 10, at Raffles City, 228 Xinye Road, Jianggan District.
- Free parkingThe property states parking on site is free for guests.
Luxurious Accommodation
Conrad Hangzhou, situated in the vibrant Jianggan district, offers elegant non-smoking rooms with modern amenities. Each room boasts air conditioning, a flat-screen TV, and some even feature a private balcony for stunning views.
Exceptional Services
Guests can indulge in impeccable concierge services, room service, and currency exchange at their convenience. The 24-hour front desk ensures all needs are met promptly.
What this place offers
- Fitness facilities
- WiFi available
- Free WiFi
- Parking
- Free Parking
- Non-smoking rooms
- Air conditioning
- 24-hour front desk
- Restaurant
- Room service
Rooms
9.1
Top rated
Rated 9.1 out of 10 by 84 guests who stayed here.
- Cleanliness8.4
- Service9.9
- Location10.0
- Rooms7.9
- Amenities8.9
- Value9.4
- Food & drink8.4
Guests mention
Central locationGood service
MarianneFranceBelle chambre, bien équipée
AbdullaQAفندق نظيف خدمة ممتازة امان وهدؤ
كانت غرفه جميله قامو بترتيب الغرفه لولدي على شكل تخييم كانت الخدمه ممتازه الافطار متنوع الموقع ممتاز يوجد تحته مول سيتي رافلز ويوجد اكثر من مول حوله لايحتاج الى سياره ايضا يوجد شطاف
لاشي كل الشكر لمدير الاستقبال كان…
NikoletaAustriaI want to go back to Hangzhou to stay here again.
The location, the lobby and the rooms were phenomenal. The breakfast was one of the best I have had in the 5 star hotels. The rooms were very spacious and the staff was very accommodating. I would definitely come back…
SinoTJОтель не стоит своих денег, уже видно что отель устарел
Высота
Все кроме высоты
JINChina不错的
出行方便，环境好
卫生间通风
MasahiroJapanGreat design, confortable bed, good breakfast
Room service menu did not work (Only QR code and the code did not work)
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated December 2025.
Where you’ll be
Raffles City, 228 Xinye Road, Jianggan District, Hangzhou, China
Guests rate the location 10.0 out of 10 — exceptional.
Nearby
- Hangzhou East Railway Station (杭州东站)1.5 km
- Lingyin Temple (灵隐寺)8.5 km
Top attractions
- Qinghefang / Hefang Street (清河坊街/河坊街)4.5 km
- Leifeng Pagoda (雷峰塔)7.5 km
- Six Harmonies (Liuhe) Pagoda (六和塔)11.0 km
Nature
- West Lake (西湖)5.5 km
- Xixi National Wetland Park (西溪国家湿地公园)9.5 km
- Longjing (Dragon Well) Tea Plantations / Meijiawu Village (龙井茶村/梅家坞)12.0 km
Airports
- Hangzhou Xiaoshan International Airport (杭州萧山国际机场)30.0 km
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 3:00 PM until 12:00 AM
Check-out by 12:00 PM
Children welcome
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No pets
Free parking on site
Non-smoking rooms available
Internet. WiFi is available in public areas and is free of charge.
Parking. Free public parking is possible on site (reservation is not possible).
Pets. Pets are not allowed.
Groups. When booking more than 9 rooms, different policies and additional supplements may apply.
Children and extra bed policy. Children of any age are allowed. Children up to and including 2 years old stay for free when using an available cot. Children up to and including 17 years old stay for free when using an existing bed. Adults stay for CNY 420 per person per night when using an available extra bed. Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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A deposit may be required at the property.
What we’d check for you here
- How many rooms they will hold at once, for how long, and on what terms.
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Conrad Hangzhou
What time is check-in and check-out at Conrad Hangzhou?
Check-in is from 3:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Conrad Hangzhou allow pets?
No — the property states that pets are not allowed.
Is there parking at Conrad Hangzhou?
Yes — the property states that parking on site is free. Whether a space can be reserved in advance varies, so we check it against your dates.
Does Conrad Hangzhou have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I book a block of rooms at Conrad Hangzhou?
The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.
Does Conrad Hangzhou have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at Conrad Hangzhou?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 3:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Conrad Hangzhou?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Conrad Hangzhou?
Raffles City, 228 Xinye Road, Jianggan District, Hangzhou.
Other places we book in Hangzhou
Nothing to do with the booking above. The same market, priced the same way, for if this one is not it.
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