Grand Hyatt Hangzhou
Hotel, 5-starNo.28, Hubing Road, Hangzhou, ChinaShow on map
Fabulous
Guests rate it highest for service, location and rooms.
8.8435Reviews- Check-in from 3:00 PMCheck-out by 12:00 PM. The front desk is staffed around the clock, so a late arrival is fine.
- Superb locationGuests rate the location 9.3 out of 10, at No.28, Hubing Road.
- Free parkingThe property states parking on site is free for guests.
Luxurious Accommodation Grand Hyatt Hangzhou boasts elegant rooms with ironing facilities, flat-screen TVs, and luxurious bathrooms. Guests can enjoy free toiletries, slippers, and bathrobes for a comfortable stay.
State-of-the-Art Fitness Facilities The hotel features a 24-hour fitness centre with top-of-the-line cardio and strength training machines, Power Plate platforms, and TRX trainers. Guests can also unwind in the indoor heated pool with a skylight ceiling and West Lake view.
Culinary Delights With 7 on-site restaurants and bars, guests can indulge in a variety of local and international cuisines. From local flavors to global dishes, there's something to satisfy every palate at Grand Hyatt Hangzhou.
Experience luxury and convenience at Grand Hyatt Hangzhou. Book your stay now for an unforgettable experience.
What this place offers
- WiFi available
- Free WiFi
- Parking
- Free Parking
- Non-smoking rooms
- Air conditioning
- Fitness center
- Swimming pool
- 24-hour front desk
- Restaurant
Rooms
8.8
Fabulous
Rated 8.8 out of 10 by 435 guests who stayed here.
- Cleanliness8.3
- Service9.3
- Location9.3
- Rooms8.8
- Amenities8.8
- Value8.3
- Food & drink8.8
Guests mention
Excellent locationFriendly staffBeautiful viewsGood room service
kok waiFranceRapport, service, qualité prix très cher pour un hôtel de ce standing
L’emplacement celui ci est très bien située, l’hôtel est très beau.
Bien sûr. Je te propose une version plus fluide, claire et ferme, tout en restant adaptée à Booking :
La vue sur le lac était malheureusement en partie…
FabianGermanyEin großartiges Hotel in beeindruckenet Lage.
Es war ein großartiges Hotel. Das Zimmer in der 8. Etage war recht groß und gut ausgestattet. Es gab alles, was man brauchte. Der Pool ist riesig. Auch im Wellnessbereich gab es eine schönen Wärme-Pool und eine Sauna.…
BifengTW飯店早餐讚！晚餐除了愛吃龍蝦的會愛，其他菜實在無味，雞湯麵類比陽春麵都不如。沙拉快沒菜了沒補。住三晚早餐都很滿意。下次再帶全家人來吃早餐。
位置第一面西湖
西湖人多
MayQABest location ⭐️
Amazing location, close to everything, and DiDi drivers can easily find the hotel.
For me, this was one of the best locations ever — right in front of the lake and within walking distance of shopping malls, restaurants,…
ShimonIsraelמלון מושלם. הכל היה מעל המצופה.
wantingrBest Hotel in Hangzhou
This is my third consecutive year staying at Grand Hyatt Hangzhou hotel. This hotel should be a dream place for everyone. It has an excellent location—walking distance to the famous West Lake, Yin Tai Mall, tons of…
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Where you’ll be
No.28, Hubing Road, Hangzhou, China
Guests rate the location 9.3 out of 10 — superb.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 3:00 PM
Check-out by 12:00 PM
Children welcome
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No pets
Free parking on site
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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Guests are required to show a valid government-issued ID card or passport upon check-in. Please note that smoking is not allowed in all rooms. Please note that the onsite restaurants, bars and facilities may have limited services until further notice. According to the new regulations of Zhejiang Domestic Waste Management Regulations, starting from March 14, 2022, the hotel will no longer actively provide single-use items such as toothbrushes, combs, bath wipes, razors, nail files, shoe wipes, etc. For use, please consult the hotel.Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.
What we’d check for you here
- How many rooms they will hold at once, for how long, and on what terms.
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Grand Hyatt Hangzhou
What time is check-in and check-out at Grand Hyatt Hangzhou?
Check-in is from 3:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Grand Hyatt Hangzhou allow pets?
No — the property states that pets are not allowed.
Is there parking at Grand Hyatt Hangzhou?
Yes — the property states that parking on site is free. Whether a space can be reserved in advance varies, so we check it against your dates.
Does Grand Hyatt Hangzhou have a pool?
Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.
Is breakfast included at Grand Hyatt Hangzhou?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does Grand Hyatt Hangzhou have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I book a block of rooms at Grand Hyatt Hangzhou?
The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.
Does Grand Hyatt Hangzhou have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at Grand Hyatt Hangzhou?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 3:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Grand Hyatt Hangzhou?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Grand Hyatt Hangzhou?
No.28, Hubing Road, Hangzhou.
Other places we book in Hangzhou
Nothing to do with the booking above. The same market, priced the same way, for if this one is not it.
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