Casa Zazil

Hotel, 2-starCalle 26 X 17 y 19, Col.Gonzalo Guerrero, Bacalar, QROO, 77930, Bacalar, MexicoShow on map

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Top rated

Guests rate it highest for service, location and cleanliness.

Check-in from 2:00 PMCheck-out by 12:00 PM. The front desk is staffed around the clock, so a late arrival is fine.
Superb locationGuests rate the location 9.2 out of 10, at Calle 26 X 17 y 19, Col.Gonzalo Guerrero, Bacalar, QROO, 77930.
Breakfast availableIncluded on some rates — the board is shown on each room.

Marvel at the Views Enjoy the stunning views from the terrace at Casa Zazil, a hidden gem in Bacalar. The perfect spot to unwind and take in the beauty of the surroundings.

Complimentary Amenities Take advantage of complimentary wireless internet access and tour/ticket assistance during your stay. Start your day right with a local cuisine breakfast served daily, on the house!

Convenient and Cozy Feel at home in one of the 3 air-conditioned rooms with modern amenities. From flat-screen TVs to daily housekeeping, we ensure a comfortable stay for all guests.

Book your stay at Casa Zazil now to experience comfort, convenience, and breathtaking views in Bacalar!

What this place offers

Free breakfast
Safe-deposit box at front desk
Tours/ticket assistance
Wheelchair accessible parking
Free self parking
Free breakfast (local cuisine)
Wheelchair-accessible van parking
Free WiFi
24-hour front desk
Terrace

Rooms

9.2

Top rated

Rated 9.2 out of 10 by 53 guests who stayed here.

Cleanliness9.2
Service9.6
Location9.2
Rooms9.1
Amenities9.2
Value9.1
Food & drink9.2

Guests mention

Excellent serviceFriendly staff

MIRYAM ALEJANDRA HERMOSILLO
August 2025Family
La atencion super, muy amables, todo perfecto
Francisco Javier
July 2025
Recomendable
Excelente servicio y atención por parte de la señora Carmen
Khadeem
June 2025
Good stay, worth the money.
Very basic, but it was clean and good service at check in. Breakfast was included and was very good! Will definitely return if ever in the area.
Mathias
March 2025
Danke für die Gastfreundschaft!
Coole und herzensliebe Zwillingsschwestern bewirten dieses kleine aber feine Domizil! Sie sind sehr aufmerksam und geben alles für ihre Gäste! Die Zimmer sind zwar eher klein für 4 Gäste, das Frühstück und der Service…
Miranda
December 2024
Amazing hosts, wonderful breakfast, great location
Casa Zazil is fabulous!! The owners are two sisters who take great care of guests and keep their property pristine.
Every morning starts with a made to order breakfast, arranged for the specific time you would like it.…
Laura
September 2024
La stanza era davvero pulitissima, la padrona di casa FANTASTICA! Appena arrivati ci ha informato subito su tutte le cose che era possibile fare nei dintorni e ha dato la sua disponibilità per eventuali prenotazioni con…

Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.

Where you’ll be

Calle 26 X 17 y 19, Col.Gonzalo Guerrero, Bacalar, QROO, 77930, Bacalar, Mexico

Guests rate the location 9.2 out of 10 — superb.

Things to know

Cancellation

Each room shows its own terms before you pay.

Most rates can be cancelled free until a date shown on the room.

Non-refundable rates are marked as such.

House rules

Check-in from 2:00 PM until 12:00 AM

Check-out by 12:00 PM

No children

No pets

Front desk staff will greet guests on arrival at the property.

Pets. Pets not allowed

Sustainability Certifications. Property confirms they are implementing guest safety measures

Children and extra beds. No rollaway/extra beds available

General. Guests are provided with free hand sanitizer

General. Staff temperature checks are conducted regularly

General. Cashless transactions are available

General. Masks are available to guests

General. Bed sheets and towels are washed at a temperature of at least 60°C/140°F

General. Staff wears personal protective equipment

General. Temperature checks are available to guests

General. Food service has been amended for enhanced safety

General. Property follows sanitization practices of Safe Travels (WTTC - Global)

General. Property is cleaned with disinfectant

General. Reservation might be required for some facilities onsite

General. Social distancing measures are in place

Payment. Cash deposit required

General. Professional property host/manager

General. Protective clothing is available to guests

Children and extra beds. No cribs (infant beds) available

Sustainability Certifications. Property confirms they are implementing enhanced cleaning measures

General. Commonly-touched surfaces are cleaned with disinfectant

General. Shield between guests and staff in main contact areas

General. Gap period enforced between guest stays - 24 hours

General. Masks are compulsory at the property

Payment & property

Paid when you book, not at the desk.

Rates include the taxes and fees we can read.

The property may take a card at check-in for incidentals.

Cashless payment methods are available for all transactions. A deposit may be required at the property.

What we’d check for you here

That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
That the desk is staffed when you land, and that the room is held past cut-off.
Whether there is room for a pickup, a trailer or a van, not just a car.
Whether breakfast is in the rate or added at checkout, and what time it runs.
Whether the rate moves for your dates, and what it includes.
What the property actually charges at the desk on top of the rate.

Questions about Casa Zazil

What time is check-in and check-out at Casa Zazil?

Check-in is from 2:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.

Does Casa Zazil allow pets?

No — the property states that pets are not allowed.

Is there parking at Casa Zazil?

Parking is listed among the property's facilities. Whether it's free and whether a space can be reserved varies, so we check it against your dates rather than promise it here.

Is breakfast included at Casa Zazil?

Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.

Does Casa Zazil have Wi-Fi?

Yes — internet access is listed among the property's facilities.

Does Casa Zazil have wheelchair accessible rooms?

The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.

Can I check in late at Casa Zazil?

The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 2:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.

How do I book Casa Zazil?

Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.

Where is Casa Zazil?

Calle 26 X 17 y 19, Col.Gonzalo Guerrero, Bacalar, QROO, 77930, Bacalar.

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