2.01 reviews
- Check-in from 6:00 AMCheck-out by 12:00 PM. The front desk is staffed around the clock, so a late arrival is fine.
- Breakfast availableIncluded on some rates — the board is shown on each room.
Recreation Amenities Indulge in the outdoor pool or soak in the scenic garden views.
Dining and Socializing Delight in a delicious meal at the on-site restaurant, join the daily complimentary reception, and unwind at the bar/lounge.
Convenient Facilities Benefit from complimentary wireless internet, 24-hour front desk service, and free self-parking.
Make Casa General your home in San Juan (Santurce) for a memorable stay. Explore nearby attractions easily and relax in comfort at our charming guesthouse. Book now to reserve your perfect getaway!
What this place offers
- Free breakfast
- Free beach shuttle
- Free WiFi
- 24-hour front desk
- Garden
- Luggage storage
- Continental breakfast
- Designated smoking area
- Concierge service
- Wheelchair accessible
Rooms
2.0
Guest rating
Rated 2.0 out of 10 by 1 guests who stayed here.
- Cleanliness1.0
- Service2.0
- Location1.5
- Rooms1.0
- Amenities1.0
- Value1.5
- Food & drink1.0
AnthonyI've never looked forward to writing a bad review until this one. I booked this last minute, but when I arrived at the location there was NO FRONT DESK (as per listing), and when I called the contact number I was…
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated August 2025.
Where you’ll be
2205 C. Gral. del Valle, San Juan
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 6:00 AM until anytime
Check-out by 12:00 PM
No children
Show more
No pets
Front desk staff will greet guests on arrival at the property.
Pets. Pets not allowed
Accessibility. No elevators
General. Professional property host/manager
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
What we’d check for you here
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Casa General
What time is check-in and check-out at Casa General?
Check-in is from 6:00 AM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Casa General allow pets?
No — the property states that pets are not allowed.
Is there parking at Casa General?
Parking is listed among the property's facilities. Whether it's free and whether a space can be reserved varies, so we check it against your dates rather than promise it here.
Is breakfast included at Casa General?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does Casa General have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Does Casa General have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at Casa General?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 6:00 AM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Casa General?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Casa General?
2205 C. Gral. del Valle, San Juan.
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