Blue Palm Bacalar
Hotel, 3-starAvenida 5 Número 960, entre 28 y 30, Bacalar, QROO, 77930, Bacalar, MexicoShow on map
Exceptional
One of our highest-scored stays, according to its guests.
10.048Reviews- Check-in from 3:00 PMCheck-out by 12:00 PM. The front desk is staffed around the clock, so a late arrival is fine.
- Exceptional locationGuests rate the location 10.0 out of 10, at Avenida 5 Número 960, entre 28 y 30, Bacalar, QROO, 77930.
- Breakfast availableIncluded on some rates — the board is shown on each room.
Relax at the Onsite Spa: Pamper yourself with onsite massages or take a refreshing dip in the outdoor pool, perfect for unwinding during your stay.
Culinary Delights: Indulge in flavorful meals at the hotel's restaurant or grab a quick bite from the snack bar/deli. Don't miss out on savoring your favorite drink at the bar/lounge.
Comfort and Entertainment: Experience comfort in the 8 air-conditioned rooms equipped with Smart TVs, premium bedding, and rainfall showerheads in the bathrooms. Stay connected with free Wi-Fi and enjoy cable programming for entertainment.
Plan your next getaway at Blue Palm Bacalar and immerse yourself in the beauty of Bacalar.
What this place offers
- Snorkeling nearby
- Free breakfast
- Safe-deposit box at front desk
- Smoke-free property
- Tours/ticket assistance
- Snack bar/deli
- Parking (limited spaces)
- Pool sun loungers
- Free continental breakfast
- Free WiFi
Rooms
10.0
Exceptional
Rated 10.0 out of 10 by 48 guests who stayed here.
- Cleanliness10.0
- Service10.0
- Location10.0
- Rooms10.0
- Amenities10.0
- Value10.0
- Food & drink10.0
Guests mention
Excellent serviceAmazing breakfastBeautiful locationHelpful staffSpacious and clean rooms
LarryGreat staff, very knowledgeable and helpful
LILLIECan't be beat!
From the start, we had a very easy and informative check in process. We were shown to our well appointed, clean room which is situated around a gorgeous pool/courtyard area. The breakfast included is absolutely…
SkylerMy wife and I stayed here for 4 nights for our first time visiting Bacalar and the place was wonderful. The owners are amazing and helpful as well as the staff. Everything they do here is so thoughtful. The food at the…
JohnI’m a US citizen with a Mexican Permanente Status and while here in Quintana Roo I take side trips frequently to Bacalar and we had the most accommodating staff at the Blue Palm. I would highly recommend this resort and…
KelliThe room was large and very comfortable. The staff are incredibly helpful and kind. The food at the restaurant was very good although they were closed a couple of the days/times we wanted to eat. In a safe area and…
KarinaLovely place.
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Where you’ll be
Avenida 5 Número 960, entre 28 y 30, Bacalar, QROO, 77930, Bacalar, Mexico
Guests rate the location 10.0 out of 10 — exceptional.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 3:00 PM until 11:30 PM
Check-out by 12:00 PM
No children
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No pets
No smoking anywhere on the property
Front desk staff will greet guests on arrival at the property.
Pets. Pets not allowed
Check-in & Check-out. Contactless check-out is available
General. Cashless transactions are available
Guest type. Essential workers only - NO
Accessibility. No elevators
Guest type. Caters to adults only
Guest type. LGBTQ friendly
General. Professional property host/manager
Check-in & Check-out. Contactless check-in is available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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Pool access available from 9:00 AM to 9:00 PM. Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Guests under 15 years old are not permitted at this adults-only property. Only registered guests are allowed in the guestrooms. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly). A deposit may be required at the property.
What we’d check for you here
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Blue Palm Bacalar
What time is check-in and check-out at Blue Palm Bacalar?
Check-in is from 3:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Blue Palm Bacalar allow pets?
No — the property states that pets are not allowed.
Is there parking at Blue Palm Bacalar?
Parking is listed among the property's facilities. Whether it's free and whether a space can be reserved varies, so we check it against your dates rather than promise it here.
Does Blue Palm Bacalar have a pool?
Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.
Is breakfast included at Blue Palm Bacalar?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does Blue Palm Bacalar have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Does Blue Palm Bacalar have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at Blue Palm Bacalar?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 3:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Blue Palm Bacalar?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Blue Palm Bacalar?
Avenida 5 Número 960, entre 28 y 30, Bacalar, QROO, 77930, Bacalar.
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