Ace Hotel New York
Hotel, 4-star20 West 29th Street, New York, NY, United StatesShow on map
Top rated
Guests rate it highest for service, location and value.
9.02,698Reviews- Check-in from 3:00 PMCheck-out by 12:00 PM. The front desk is staffed around the clock, so a late arrival is fine.
- Exceptional locationGuests rate the location 9.5 out of 10, at 20 West 29th Street.
- Parking on siteAvailable at a charge the property sets.
Unique Design and Modern Amenities Experience individually designed guest rooms at Hotel Ace, each featuring modern amenities like flat-screen TVs and iPod docks. Enjoy a fully stocked minibar and refrigerator in every room for your convenience.
Artistic Style and Culinary Delights Immerse yourself in the unique style of the Ace Hotel, curated by local artists and designers. Indulge in culinary delights at Koloman Restaurant and savor gourmet coffee from Stumptown Coffee Roasters Cafe. Don't miss the live music in the vibrant hotel lobby.
Convenient Location and Nearby Attractions Located in the heart of Manhattan, just a short walk from Madison Square Garden, the Ace Hotel offers easy access to Herald Square Subway Station. Explore popular attractions like Times Square and the Empire State Building, with a variety of shops and dining options at your doorstep.
Book your stay at Hotel Ace now to experience the perfect blend of luxury and convenience in the bustling city of New York.
What this place offers
- WiFi available
- Free WiFi
- Parking
- Non-smoking rooms
- Air conditioning
- Fitness center
- 24-hour front desk
- Restaurant
- Room service
- Heating
Rooms
9.0
Top rated
Rated 9.0 out of 10 by 2,698 guests who stayed here.
- Cleanliness8.2
- Service9.8
- Location9.5
- Rooms8.2
- Amenities9.0
- Value9.2
- Food & drink8.8
Guests mention
Excellent, friendly staff (Trey, Freddy repeatedly praised)Prime central location near subway, Flatiron and Madison Square ParkStrong lobby vibe and stylish atmosphereGood value for Manhattan; spacious rooms by NYC standardsGood amenities: gym, bar, cafe, Chromecast
StevenUnited StatesLocation
Shower was awful. Overflowing was not possible to stop. It was loud outside and hard to sleep.
ZiadiaFranceL'emplacement est parfait. On a très rarement pris le metro qui est juste à côté. Des commerces en bas de la rue, tout est accessible à n'importe quelle heure. La chambre était parfaite, le lit incroyable !!
NicolásCHLocation and vibes
Noise from the street if your room in on the lower floors and heading the street
DanielSpainubicacion, habitacion, decoracion
nada, super correcto
CohenUnited StatesGreat except for the room smell and lock of toilet paper.
The rooms smell like cheap gas station freshener. Really offensive and chemical toxic.
No Toilet paper.
gdavid337It's ACE
ACE hotel is great and the staff are awesome.
Freddy is the best.
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated June 2026.
Where you’ll be
20 West 29th Street, New York, NY, United States
Guests rate the location 9.5 out of 10 — exceptional.
Nearby
- Penn Station (Amtrak/MTA/NJ Transit)500 m
Top attractions
- Empire State Building600 m
- Flatiron Building700 m
- Times Square1.4 km
- Brooklyn Bridge2.3 km
- The Metropolitan Museum of Art (The Met)4.5 km
- Statue of Liberty (Liberty Island)6.2 km
Nature
- The High Line1.2 km
Airports
- John F. Kennedy International Airport (JFK)21.0 km
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 3:00 PM
Check-out by 12:00 PM
Children welcome
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No pets
Paid parking on site
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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Please note, a refundable deposit will be pre-authorized at the time of booking. Bed type preference cannot be guaranteed as it will be allocated upon arrival based on availability. Guests under the age of 21 can only check in with a parent or official guardian.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.
What we’d check for you here
- How many rooms they will hold at once, for how long, and on what terms.
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- The pet fee and any size limit, which is where these bookings usually come apart.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Ace Hotel New York
What time is check-in and check-out at Ace Hotel New York?
Check-in is from 3:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Ace Hotel New York allow pets?
No — the property states that pets are not allowed.
Is there parking at Ace Hotel New York?
Yes — parking is available on site at a charge the property sets. We check the rate and whether a space can be reserved against your dates.
Is breakfast included at Ace Hotel New York?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does Ace Hotel New York have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I book a block of rooms at Ace Hotel New York?
The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.
Does Ace Hotel New York have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at Ace Hotel New York?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 3:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Ace Hotel New York?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Ace Hotel New York?
20 West 29th Street, New York, NY.
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