Westgate Lakes Resort & Spa Universal Studios Area
Hotel, 4-star9500 Turkey Lake Rd, Orlando, Florida, 32819, Orlando, FL, United StatesShow on map
8.0 · Very good785 reviews
- Check-in from 4:00 PMCheck-out by 10:00 AM. The front desk is staffed around the clock, so a late arrival is fine.
- Fabulous locationGuests rate the location 8.7 out of 10, at 9500 Turkey Lake Rd, Orlando, Florida, 32819.
Luxurious Spa and Recreation
Pamper yourself with massages, body treatments, and a water park with 7 outdoor pools and 7 spa tubs.
Dining and Entertainment
Enjoy American cuisine at Drafts Sports Bar & Grill, poolside bars, room service, and recreational activities at the arcade/game room.
What this place offers
- Elevator
- Fitness facilities
- ATM/banking
- Gift shops or newsstand
- Conference space
- Golfing nearby
- Television in common areas
- Arcade/game room
- Safe-deposit box at front desk
- Multilingual staff
Rooms
8.0
Very good
Rated 8.0 out of 10 by 785 guests who stayed here.
- Cleanliness7.7
- Service8.2
- Location8.7
- Rooms8.2
- Amenities8.2
- Value7.7
- Food & drink7.7
Guests mention
Spacious unitsGreat viewImpeccable cleanlinessEfficient service
156unclesDO NOT BOOK BEFORE READING THIS REVIEW!
As a business owner myself, I don’t like leaving bad reviews at all. However, I do think I would be doing an injustice to families who are considering coming here and spending their hard-earned money on a vacation…
680ryandDon't listen to bad reviews
While reading many negative reviews leading up to this trip I got worried. So now let me give my review. I'm a human not a bot. Lets address some prior listed concerns....cleanliness? Its a beautiful resort. The grounds…
Wanderer43345143625Awful before we’re even checked in
Awful and dishonest customer service before we’re even checked in. Don’t come here expecting you’re actually going to get your room at check in time. Waiting indefinitely at this point after a 20 hour car drive.
392vikaDo not trust them - they are dishonest and disappointing!!
Paid in advance for a 2-day Universal package, including Park-to-Park Hopper and Epic Universe tickets, and provided all required guest details upfront. We were told the tickets would be ready when payment was received,…
Global33374341416No room access
Could not access room for the entire time we were there key cars were given, but didn’t work, had to wait until about 2:30 in the morning to actually have someone come to open the door for us, change the keys once again…
twilliams15NEW YORK CITY, NEW YORKPotential family hotel
This west gate resort has potential. The biggest downfall was the lack of wifi in the room. Complained a few times and I still had to call a 1800 number with no resolution. The waterpark is small, a wave pool, two big…
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Where you’ll be
9500 Turkey Lake Rd, Orlando, Florida, 32819, Orlando, FL, United States
Guests rate the location 8.7 out of 10 — fabulous.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 4:00 PM
Check-out by 10:00 AM
No children
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Pets allowed on request; charges may apply
No smoking anywhere on the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Pets. Maximum number of pets per room 2
Pets. Service animals are exempt from fees/restrictions
Children and extra beds. No rollaway/extra beds available
Pets. Pet max weight (per pet) in kg is 27
Pets. Pets cannot be left unattended
Guest type. Essential workers only - NO
Pets. Pets allowed
Guest type. LGBTQ friendly
General. Professional property host/manager
Pets. Pet max weight (per pet) in lb is 60
Pets. Only dogs are allowed
Pets. Service animals are allowed
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
Show more
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation. The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation. A car is not required for transportation to and from this property. This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly). A deposit may be required at the property.
What we’d check for you here
- How many rooms they will hold at once, for how long, and on what terms.
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Westgate Lakes Resort & Spa Universal Studios Area
What time is check-in and check-out at Westgate Lakes Resort & Spa Universal Studios Area?
Check-in is from 4:00 PM. Check-out is by 10:00 AM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Westgate Lakes Resort & Spa Universal Studios Area allow pets?
Yes — the property states that pets are allowed. Size, number and fee are set by the property rather than by us, so say you're bringing a pet when you book and we'll confirm the terms before anything is charged.
Is there parking at Westgate Lakes Resort & Spa Universal Studios Area?
Parking is listed among the property's facilities. Whether it's free and whether a space can be reserved varies, so we check it against your dates rather than promise it here.
Does Westgate Lakes Resort & Spa Universal Studios Area have a pool?
Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.
Can I book a block of rooms at Westgate Lakes Resort & Spa Universal Studios Area?
The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.
Does Westgate Lakes Resort & Spa Universal Studios Area have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at Westgate Lakes Resort & Spa Universal Studios Area?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 4:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Westgate Lakes Resort & Spa Universal Studios Area?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Westgate Lakes Resort & Spa Universal Studios Area?
9500 Turkey Lake Rd, Orlando, Florida, 32819, Orlando, FL.
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