West Downs - The Heritage Resort
Resort, 4-starNo.100,West Bury Road Mysore Highway, Ooty, IndiaShow on map
7.3 · Good44 reviews
- Check-in from 12:00 PMCheck-out by 10:00 AM. The front desk is staffed around the clock, so a late arrival is fine.
- Very good locationGuests rate the location 8.0 out of 10, at No.100,West Bury Road Mysore Highway.
- Free parkingThe property states parking on site is free for guests.
Luxurious Accommodation Indulge in comfort and style at West Downs - The Heritage Resort in Ooty. Each guest room is elegantly furnished with modern amenities including a flat-screen TV, fridge, and a safety deposit box. Enjoy the serene garden views from selected rooms and unwind in the well-appointed private bathrooms.
Culinary Delights Satisfy your taste buds at our on-site restaurant offering a delectable mix of American, Indian, and Asian cuisine. With options for vegetarian, halal, and gluten-free dishes, there's something to please every palate.
Explore and Experience Conveniently located near Ooty's top attractions, our resort is the perfect base for adventure seekers. Whether you're cycling around the picturesque area or exploring the town with a rented car, there's always something exciting to do.
Book your stay at West Downs - The Heritage Resort now and make unforgettable memories in Ooty!
What this place offers
- WiFi available
- Free WiFi
- Parking
- Free Parking
- Non-smoking rooms
- 24-hour front desk
- Restaurant
- Room service
- Business center
- Terrace
Rooms
7.3
Good
Rated 7.3 out of 10 by 44 guests who stayed here.
- Cleanliness6.0
- Service8.0
- Location8.0
- Rooms8.0
- Amenities8.0
- Value6.8
- Food & drink6.8
Guests mention
Location
WarnerSouth AfricaColonial stay.
A beautiful old building, full of character and charm. The staff, particularly Prashanth, bent over backwards to make our stay enjoyable. We stayed longer than we planned as the place is so comfortable. The garden,…
BaderOMأوتي جمال الطبيعي
الأدوات الصحية متوفرة من فرشاة أسنان ولوشن وجل استحمام وشامبو. والافطار جيد طلبت يعدولي بيض عيون ووفروه والمكان هادئ جدا .
الأثاث قديم.
مكتوب في بوكنج أنه يبعد 250 متر عن مركز المدينة وفي الواقع يبعد قرابة 3 كم.
Slavio AIndiaI would give 10 out of 10 to the staff! They provided exceptional service special mentions to Mukesh who helped us from the time we made the reservation and also provided assistance during our stay to make us feel…
NamrataIndiaNot very comfortable stay
Property is good, but not maintained at all
Rooms were not clean and poor hygiene
AmitavaIndiagood
food breakfastmdinner
Hansa JeswaniIndiaroom to some extent but washroom was small
Very disappointing experience at Hotel Westdown Heritage. The service was extremely poor and the food quality was horrible. The breakfast had a strong smell of reused old oil,…
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated December 2025.
Where you’ll be
No.100,West Bury Road Mysore Highway, Ooty, India
Guests rate the location 8.0 out of 10 — very good.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 12:00 PM
Check-out by 10:00 AM
Children welcome
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No pets
Free parking on site
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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Hot Water Timings are Morning 06 AM to 11 AM and evening 6 PM to 11 PM.Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.
What we’d check for you here
- How many rooms they will hold at once, for how long, and on what terms.
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about West Downs - The Heritage Resort
What time is check-in and check-out at West Downs - The Heritage Resort?
Check-in is from 12:00 PM. Check-out is by 10:00 AM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does West Downs - The Heritage Resort allow pets?
No — the property states that pets are not allowed.
Is there parking at West Downs - The Heritage Resort?
Yes — the property states that parking on site is free. Whether a space can be reserved in advance varies, so we check it against your dates.
Is breakfast included at West Downs - The Heritage Resort?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does West Downs - The Heritage Resort have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I book a block of rooms at West Downs - The Heritage Resort?
The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.
Does West Downs - The Heritage Resort have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at West Downs - The Heritage Resort?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 12:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book West Downs - The Heritage Resort?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is West Downs - The Heritage Resort?
No.100,West Bury Road Mysore Highway, Ooty.
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