Exceptional
One of our highest-scored stays, according to its guests.
9.61,024Reviews- Check-in from 3:00 PMCheck-out by 12:00 PM. The front desk is staffed around the clock, so a late arrival is fine.
- Exceptional locationGuests rate the location 9.8 out of 10, at 1 Austin Road West.
- Parking on siteAvailable at a charge the property sets.
Luxurious Amenities and Facilities
The W Hong Kong offers a luxurious experience with its 76th-floor outdoor pool, pampering spa treatments, and 24-hour gym. Enjoy stunning views of the city, harbour, or ocean from the stylish rooms that are equipped with modern amenities like a large LCD HDTV and rainforest shower.
Convenient Location and Connectivity
Situated above Kowloon MTR Station, the hotel provides easy access to major attractions and transportation hubs. With in-town check-in services for airlines and a short commute from the airport, guests can quickly start their Hong Kong adventure. The direct connection to Elements Shopping Mall and proximity to High Speed Rail make exploring the city effortless.
What this place offers
- Fitness facilities
- WiFi available
- Free WiFi
- Parking
- Non-smoking rooms
- Air conditioning
- Fitness center
- Swimming pool
- 24-hour front desk
- Restaurant
Rooms
9.6
Exceptional
Rated 9.6 out of 10 by 1,024 guests who stayed here.
- Cleanliness8.7
- Service10.0
- Location9.8
- Rooms9.7
- Amenities9.7
- Value9.2
- Food & drink9.7
Guests mention
Staff friendlinessGreat locationExcellent service
GemmaDKA wonderful stay, so comfortable, fantastic amenities, fantastic staff, amazing breakfast, great spa and pool, I wanted to stay longer!
Trek07831019188Outstanding Hospitality from Kevin at W Hotel
I had a wonderful dining experience at W Hotel’s buffet. The food selection was impressive, but what truly stood out was the exceptional service from Kevin. He was attentive, professional, and made sure everything was…
Ban chweeSGV pleasant stay . Stayed here many X. Easy access to Mrt and direct train to airport .
Staff were v helpful esp concierge and guys at main door hailing cabs and giving directions /translation to cab drivers
Housekeeping good clean. Reception friendly helpful
Hotel bathrooms bit old . Tiles changing color -…
180crystalnImpeccable service
Service by Rajesh was impeccable. My friends enjoy ourselves. Ambience at the lounge was great.
GoPlaces39796040461SINGAPOREexperience
Beautiful hotel with amazing service. We had a drink at the bar and was hosted by Rajesh, amazing service and warming, we feel so at home
I TingTW地理位置很方便，房間舒適景觀絕佳，人員親切溫暖待小小孩友善，早餐豐富多元也美味
沒有
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Where you’ll be
1 Austin Road West, Hong Kong
Guests rate the location 9.8 out of 10 — exceptional.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 3:00 PM
Check-out by 12:00 PM
Children welcome
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No pets
Paid parking on site
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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Please present the same credit card used to guarantee your booking when checking in or making payment at the hotel. Party hosted in room is prohibited. For more information, please kindly confirm with the property directly in advance. When traveling with pets, please note that an extra charge of HK$800+13% per pet, per night applies and each weighing 20kg (44lbs) or below. Each guest room can accommodate one pet, while suites can accommodate up to two pets. A deposit may be required at the property.
What we’d check for you here
- How many rooms they will hold at once, for how long, and on what terms.
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- The pet fee and any size limit, which is where these bookings usually come apart.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about W Hong Kong
What time is check-in and check-out at W Hong Kong?
Check-in is from 3:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does W Hong Kong allow pets?
No — the property states that pets are not allowed.
Is there parking at W Hong Kong?
Yes — parking is available on site at a charge the property sets. We check the rate and whether a space can be reserved against your dates.
Does W Hong Kong have a pool?
Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.
Is breakfast included at W Hong Kong?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does W Hong Kong have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I book a block of rooms at W Hong Kong?
The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.
Does W Hong Kong have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at W Hong Kong?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 3:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book W Hong Kong?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is W Hong Kong?
1 Austin Road West, Hong Kong.
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