Tollgate Hotel & Leisure
Hotel, 3-starRipon Road, Stoke on Trent, United KingdomShow on map
6.2 · Pleasant1,127 reviews
- Check-in from 2:00 PMCheck-out by 12:00 AM. The front desk is staffed around the clock, so a late arrival is fine.
- Very good locationGuests rate the location 8.4 out of 10, at Ripon Road.
- Free parkingThe property states parking on site is free for guests.
Luxurious Accommodation with Stunning Garden Views
Dining Excellence: Indulge in delicious meals at our on-site restaurant and unwind with your favorite drink at the bar.
Family-Friendly Environment: Enjoy spacious family rooms and modern amenities ensuring a comfortable stay for all guests.
Convenient Location: Explore nearby attractions such as Alton Towers and Capesthorne Hall, with easy access to Manchester Airport for your travels.
What this place offers
- WiFi available
- Free WiFi
- Parking
- Free Parking
- Non-smoking rooms
- Fitness center
- 24-hour front desk
- Heating
- Family rooms
- Luggage storage
Rooms
6.2
Pleasant
Rated 6.2 out of 10 by 1,127 guests who stayed here.
- Cleanliness4.9
- Service8.4
- Location8.4
- Rooms4.9
- Amenities5.9
- Value7.4
- Food & drink3.9
Guests mention
AffordableConvenient parking
Mary AnnAustraliaOur Stay was very comfortable and staff were very helpful
Staff were very helpful
DianeUnited KingdomClean and tidy, easy to check in and out. No problems for parking
Nothing- good value budget hotel
PaulUnited KingdomWas ok for what I needed as I wasn’t in the room very long it was ok but if I was staying in the room for longer I would
Ideal location, quiet area, everything needed within short distance
Staff were not very informative - free WiFi but no passwords located in the room and not verbally told by hotel staff, signs in car park saying to enter…
ComiskeyIECheck out Is way too early
RyanUnited KingdomVery happy and will definitely stay again
Comfortable, Clean, Staff were good, located right by a shop
Bath plug didn’t fit so we had to improvise and had a few issues with key card but other than that no real issues like a lot of people make out
DarrenUnited KingdomNever again, read reviews first
Nothing
Said they had electric car chargers but there was only one and had a nightmare trying to get them to let me use it
Place was dirty, staff more useless, ex refugee camp
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated December 2025.
Where you’ll be
Ripon Road, Stoke on Trent, United Kingdom
Guests rate the location 8.4 out of 10 — very good.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 2:00 PM
Check-out by 12:00 AM
Children welcome
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No pets
Free parking on site
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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Guest will be asked to present valid debit or credit card to process a Pre-auth at the reception. Cardholder should be the guest who is check in to the hotel. Your card will be charged if found any damages or smoking in the room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.
What we’d check for you here
- How many rooms they will hold at once, for how long, and on what terms.
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Tollgate Hotel & Leisure
What time is check-in and check-out at Tollgate Hotel & Leisure?
Check-in is from 2:00 PM. Check-out is by 12:00 AM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Tollgate Hotel & Leisure allow pets?
No — the property states that pets are not allowed.
Is there parking at Tollgate Hotel & Leisure?
Yes — the property states that parking on site is free. Whether a space can be reserved in advance varies, so we check it against your dates.
Does Tollgate Hotel & Leisure have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I book a block of rooms at Tollgate Hotel & Leisure?
The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.
Does Tollgate Hotel & Leisure have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at Tollgate Hotel & Leisure?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 2:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Tollgate Hotel & Leisure?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Tollgate Hotel & Leisure?
Ripon Road, Stoke on Trent.
Other places we book in Stoke on Trent
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