The Union Hotel
Hotel186 Doctor Pixley Kaseme Street Hilton Mansions, Durban, South AfricaShow on map
5.9566 reviews
- Check-in from 2:00 PMCheck-out by 10:00 AM. The front desk is staffed around the clock, so a late arrival is fine.
- Superb locationGuests rate the location 9.3 out of 10, at 186 Doctor Pixley Kaseme Street Hilton Mansions.
- Parking on siteAvailable at a charge the property sets.
Prime Location in Durban City Centre Experience the vibrant heart of Durban at The Union Hotel, just 1.9 km from Point Yacht Club. Enjoy the convenience of air-conditioned rooms and complimentary WiFi in the reception area.
Comfortable Accommodation Relax in our air-conditioned rooms, each equipped with a flat-screen TV and a private bathroom for your comfort.
Convenient Amenities Benefit from our 24-hour front desk and unwind in the shared lounge. Explore nearby attractions like Moses Mabhida Stadium and uShaka Marine World.
Book your stay at The Union Hotel now and make the most of your time in Durban!
What this place offers
- WiFi available
- Free WiFi
- Parking
- Non-smoking rooms
- Air conditioning
- 24-hour front desk
- Heating
- Family rooms
- Laundry
- Luggage storage
Rooms
5.9
Guest rating
Rated 5.9 out of 10 by 566 guests who stayed here.
- Cleanliness4.8
- Service7.3
- Location9.3
- Rooms5.8
- Amenities4.8
- Value6.7
- Food & drink2.8
Guests mention
Friendly staffAffordable prices
ZandileSouth Africaview
it's was not clean when we arrive at the room
IvySouth AfricaClean and neat,stuff is friendly, situated in a right area
TshepoSouth AfricaUnfortunately, my stay did not meet my expectations due to poor service and a lack of attention to g
The room wasn't clean, and the location was convenient. However, the positive aspects of my stay were outweighed by the poor customer service and lack of attention to guest needs.
I was disappointed with my stay. There…
LuluSouth AfricaSmoking
Noise
Shouting staff (short lady)
A lot
LuluSouth AfricaAs I said nothing was good for me.
Staff
Snokibg
Noise
LuluSouth AfricaThey double charged me, they did not refund me. The short lady in the reception was very unwelcoming, shouting at us with silly words. There was a lot o noise and smoking. When we ask the receptionist to silence them,…
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated December 2025.
Where you’ll be
186 Doctor Pixley Kaseme Street Hilton Mansions, Durban, South Africa
Guests rate the location 9.3 out of 10 — superb.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 2:00 PM until 11:30 PM
Check-out by 10:00 AM
Children welcome
Show more
No pets
Paid parking on site
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
What we’d check for you here
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about The Union Hotel
What time is check-in and check-out at The Union Hotel?
Check-in is from 2:00 PM. Check-out is by 10:00 AM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does The Union Hotel allow pets?
No — the property states that pets are not allowed.
Is there parking at The Union Hotel?
Yes — parking is available on site at a charge the property sets. We check the rate and whether a space can be reserved against your dates.
Does The Union Hotel have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Does The Union Hotel have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at The Union Hotel?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 2:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book The Union Hotel?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is The Union Hotel?
186 Doctor Pixley Kaseme Street Hilton Mansions, Durban.
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