The Royal Mall
Hotel, 1-star903/18,William Goppallawa Mawatha,Kandy, KandyShow on map
5.741 reviews
- Check-in from 12:00 PMCheck-out by 11:30 AM. The front desk is staffed around the clock, so a late arrival is fine.
- Pleasant locationGuests rate the location 6.4 out of 10, at 903/18,William Goppallawa Mawatha,Kandy.
- Free parkingThe property states parking on site is free for guests.
Luxurious Accommodation The Royal Mall offers elegant and comfortable air-conditioned rooms with modern amenities like a flat-screen TV, minibar, and in-room safe. Enjoy the convenience of daily housekeeping and a private bathroom for a relaxing stay.
Relaxation and Wellness Indulge in a rejuvenating spa experience at the hotel's spa with pampering massages available. Unwind after a day of sightseeing in the peaceful ambiance of the spa, ensuring a tranquil and refreshing stay.
Delicious Dining Options Savor a delightful culinary experience at the in-house restaurant, serving a delectable array of Sri Lankan and Western dishes. Guests can also enjoy drinks and light refreshments at the bar or opt for room service for a private dining affair.
Experience luxury, relaxation, and exquisite dining at The Royal Mall. Book your stay now for an unforgettable getaway.
What this place offers
- Fitness facilities
- WiFi available
- Free WiFi
- Parking
- Free Parking
- Non-smoking rooms
- Air conditioning
- Fitness center
- 24-hour front desk
- Restaurant
Rooms
5.7
Guest rating
Rated 5.7 out of 10 by 41 guests who stayed here.
- Cleanliness4.0
- Service5.9
- Location6.4
- Rooms4.0
- Amenities5.9
- Value7.0
- Food & drink6.5
Guests mention
Easy to find locationClose to botanical gardensQuiet despite being on main roadBreakfast buffet good valueOverall worth for money
ChandrikaLKPleasant stay.worth for money,easy to find location close to botanical gardens
Hotel at the main road yet not noisy and breakfast buffet is worth for money
Old British furniture and doors in the room,need a little polishing and cleaning
F. M. LafirLKHorrible disgusting putrid the worst I have ever experienced refund my money i booked on your advice
Nothing to ne honest. A/c not working one guy came said fixed after and hour still not cooling. I paid for half board. They served same for lunch ànd dinner. Breakfast was horrible when asked I don't like it I want…
ShiranLKA very pleasant stay.
Breakfast was super.
AppleyMVBackpacker
Strong Wifi, Location and Hot water is good
The room size is very small, water pressure is very low, and Towel have bad smell, Arrival time, they kept 01 water bottle (500ml) after there is no drinking water.
Note: In…
GantaIndiaThe royal mall may correct its name as royal jail
The room size is very very small like a jail .
The corridor of room is narrow & it may not accommodate to pass through it if a big size person get into this passage.
SatheakeerthyLKGood value for money and a convenient place to stay
Aggregated facilities around the premises
Friendly staff
NA
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated September 2026.
Where you’ll be
903/18,William Goppallawa Mawatha,Kandy, Kandy
Guests rate the location 6.4 out of 10 — pleasant.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 12:00 PM until 11:00 PM
Check-out by 11:30 AM
Children welcome
Show more
No pets
Free parking on site
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
What we’d check for you here
- How many rooms they will hold at once, for how long, and on what terms.
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about The Royal Mall
What time is check-in and check-out at The Royal Mall?
Check-in is from 12:00 PM. Check-out is by 11:30 AM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does The Royal Mall allow pets?
No — the property states that pets are not allowed.
Is there parking at The Royal Mall?
Yes — the property states that parking on site is free. Whether a space can be reserved in advance varies, so we check it against your dates.
Is breakfast included at The Royal Mall?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does The Royal Mall have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I book a block of rooms at The Royal Mall?
The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.
Does The Royal Mall have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at The Royal Mall?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 12:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book The Royal Mall?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is The Royal Mall?
903/18,William Goppallawa Mawatha,Kandy, Kandy.
Other places we book in Kandy
Nothing to do with the booking above. The same market, priced the same way, for if this one is not it.
Elegant Hotel, Kandy9.6 · 669 reviews
Villa Arunalu Kandy9.7 · 268 reviews
e-stay Hanthana Kandy9.8 · 167 reviews
The Golden Crown Hotel9.4 · 1616 reviews
Marvel Hills Kandy9.8 · 116 reviewsThe Elephant StablesBlue Pillars KandyClove VillaTaru Villas KandyJetwing Kandy Gallery, A Luxury ReserveThe Grand KandyanGrand Serendib HotelDeer Hill Rest KandyVilla 49My City HotelAarunya Nature Resort - KandyFox Kandy by Fox Resorts - Luxury in the MistGreen Acres Leisure Resort & SpaHanthana VillaManthra LeisureThe Radh HotelKandy Casa by RegusCeyloni City HotelThe Kandy SamadhicentreLotus Lake ResidenceCastle Hill Bungalow by Seven AngelsThe Trees, KandyDevon RestAdigars Manor Kandy - A Boutique Heritage Hotel Built in 1804Bellwood Hills Resort & Spa