The Pontchartrain Hotel
Hotel, 4-star2031 St. Charles Avenue, New Orleans, LA, United StatesShow on map
Very good
Guests rate it highest for service, location and amenities.
8.4319Reviews- Check-in from 4:00 PMCheck-out by 11:00 AM. The front desk is staffed around the clock, so a late arrival is fine.
- Superb locationGuests rate the location 9.2 out of 10, at 2031 St. Charles Avenue.
Luxurious Accommodations
Experience comfort and style at our New Orleans Garden District hotel. Each room is equipped with a flat-screen TV, plush seating area, and a private bathroom with complimentary bath robes and toiletries for your relaxation.
Dining Delights
Indulge in a culinary journey at our on-site restaurants. From savoring breakfast at the Silver Whistle Café to enjoying an eclectic dining experience at the Jack Rose restaurant, your taste buds will be delighted. Don't forget to visit the Hot Tin Rooftop Bar for stunning views of the river and downtown New Orleans.
What this place offers
- Fitness facilities
- WiFi available
- Free WiFi
- Parking
- Non-smoking rooms
- Air conditioning
- Fitness center
- 24-hour front desk
- Restaurant
- Heating
Rooms
8.4
Very good
Rated 8.4 out of 10 by 319 guests who stayed here.
- Cleanliness8.7
- Service9.7
- Location9.2
- Rooms8.7
- Amenities9.2
- Value8.7
- Food & drink8.7
Guests mention
Friendly staffUnique decorGreat food and drink optionsBeautiful location
GabbyUnited StatesNeed to pay better attention to cleaning the rooms
The location
Air conditioner was broken in our room & it seemed very dirty.
billUnited Statesspacious room for the price. Staff were friendly
did not have
room ac struggled to keep room temperature cool due to extreme outside temperatures.
PeterAustraliaLovely historic hotel that has been nicely renovated.
Located in the Garden District, you'll be traveling to or from the French Quarter a fair bit. The tram is literally straight past the front door though, cheap and easy route to understand. WW2 museum is walking…
VesaFinlandHotellista huokui historia ja menneet ajat arvovieraineen. Hotelli on keskeisellä paikalla ja sieltä oli hyvät kävely- ja streetcar-yhteydet nähtävyyksiin. Hotellissa sijaitsevat ravintola ja kattobaari olivat loistavia.
Louise ByrneUnited KingdomWe were so unhappy, we left after 2 nights
KGarverUnited StatesA True Gem. Will stay again.
This is a lovely old hotel in a very classy area of New Orleans that is a true gem. It is best to understand what this place is all about and be looking for all that it has to offer before booking. The renovations that…
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Where you’ll be
2031 St. Charles Avenue, New Orleans, LA, United States
Guests rate the location 9.2 out of 10 — superb.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 4:00 PM until anytime
Check-out by 11:00 AM
No children
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Pets allowed on request; charges may apply
Non-smoking rooms available
Front desk staff will greet guests on arrival at the property.
Pets. Maximum number of pets per room 2
Pets. Service animals are exempt from fees/restrictions
Children and extra beds. No rollaway/extra beds available
Pets. Pet max weight (per pet) in lb is 50
General. Cashless transactions are available
Pets. Pet max weight (per pet) in kg is 23
Pets. Pets allowed
General. Professional property host/manager
Health & Safety. Property does not require health documentation at check-in
Pets. Service animals are allowed
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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Guests must be 21 years of age or older to make reservation. If a guest books more than 4 reservations, they may be subject to pre-payment based on our Group Reservation policy. Please contact the hotel for more information.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. A deposit may be required at the property.
What we’d check for you here
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- The pet fee and any size limit, which is where these bookings usually come apart.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about The Pontchartrain Hotel
What time is check-in and check-out at The Pontchartrain Hotel?
Check-in is from 4:00 PM. Check-out is by 11:00 AM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does The Pontchartrain Hotel allow pets?
Yes — the property states that pets are allowed. Size, number and fee are set by the property rather than by us, so say you're bringing a pet when you book and we'll confirm the terms before anything is charged.
Is there parking at The Pontchartrain Hotel?
Parking is listed among the property's facilities. Whether it's free and whether a space can be reserved varies, so we check it against your dates rather than promise it here.
Does The Pontchartrain Hotel have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Does The Pontchartrain Hotel have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at The Pontchartrain Hotel?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 4:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book The Pontchartrain Hotel?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is The Pontchartrain Hotel?
2031 St. Charles Avenue, New Orleans, LA.
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Nothing to do with the booking above. The same market, priced the same way, for if this one is not it.
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