The Pontchartrain Hotel
Hotel, 4-star2031 St. Charles Avenue, New Orleans, Louisiana, 70130, New Orleans, LA, United StatesShow on map
Top rated
Guests rate it highest for service, location and amenities.
9.0196Reviews- Check-in from 3:00 PMCheck-out by 12:00 PM. The front desk is staffed around the clock, so a late arrival is fine.
- Superb locationGuests rate the location 9.2 out of 10, at 2031 St. Charles Avenue, New Orleans, Louisiana, 70130.
Luxurious Dining Options Indulge in American cuisine at Silver Whistle Cafe or enjoy room service from one of the hotel's 3 restaurants.
Convenient Amenities Make use of complimentary Wi-Fi, concierge services, and access to a nearby fitness facility for a seamless stay.
Central Location Located in the heart of New Orleans, near popular attractions like Magazine Street and the Convention Center.
Plan your next stay at The Pontchartrain Hotel for a perfect blend of comfort and luxury.
What this place offers
- Elevator
- ATM/banking
- Safe-deposit box at front desk
- Free newspapers in lobby
- Free use of nearby fitness center
- Porter/bellhop
- Express check-out
- Internet access in public areas - high speed
- Smoke-free property
- Tours/ticket assistance
Rooms
9.0
Top rated
Rated 9.0 out of 10 by 196 guests who stayed here.
- Cleanliness8.7
- Service9.7
- Location9.2
- Rooms8.7
- Amenities9.2
- Value8.7
- Food & drink8.7
Guests mention
Friendly staffUnique decorGreat food and drink optionsBeautiful location
JoannaLoved the location and the lounge but it smells like a nursing home in the room. It is an old building and has that smell .
JonGood location near Magazine St for shopping and on tram route for French Quarter. Old fashioned stylish hotel with great live jazz music in the evening.
StephanieThis historic hotel is absolutely lovely, the streetcar is right outside the front door so it's easy to get around and super convenient. The room was great, and I loved the uniqueness of it. The accessible restroom was…
Xiu NaThe staffs are very helpful and friendly at the hotel.
WendyLots of character and excellent location. Outside needs sprucing up, and grout in shower needs attention as well as the door handle to the room. It’s falling off. The deadbolt locks the door, so the handle is not really…
JohnNice room, live jazz and great service
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Where you’ll be
2031 St. Charles Avenue, New Orleans, Louisiana, 70130, New Orleans, LA, United States
Guests rate the location 9.2 out of 10 — superb.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 3:00 PM until anytime
Check-out by 12:00 PM
No children
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Pets allowed on request; charges may apply
No smoking anywhere on the property
Front desk staff will greet guests on arrival at the property.
Pets. Maximum number of pets per room 2
Pets. Service animals are exempt from fees/restrictions
Children and extra beds. No rollaway/extra beds available
Pets. Pet max weight (per pet) in lb is 50
General. Cashless transactions are available
Pets. Pet max weight (per pet) in kg is 23
Pets. Pets allowed
General. Professional property host/manager
Health & Safety. Property does not require health documentation at check-in
Pets. Service animals are allowed
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Cashless payment methods are available for all transactions. A deposit may be required at the property.
What we’d check for you here
- How many rooms they will hold at once, for how long, and on what terms.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about The Pontchartrain Hotel
What time is check-in and check-out at The Pontchartrain Hotel?
Check-in is from 3:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does The Pontchartrain Hotel allow pets?
Yes — the property states that pets are allowed. Size, number and fee are set by the property rather than by us, so say you're bringing a pet when you book and we'll confirm the terms before anything is charged.
Does The Pontchartrain Hotel have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I book a block of rooms at The Pontchartrain Hotel?
The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.
Can I check in late at The Pontchartrain Hotel?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 3:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book The Pontchartrain Hotel?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is The Pontchartrain Hotel?
2031 St. Charles Avenue, New Orleans, Louisiana, 70130, New Orleans, LA.
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