The Old Custom House
Hotel, 4-starSouth Quay,, Padstow, United KingdomShow on map
Fabulous
Guests rate it highest for location, service and food.
8.61,975Reviews- Check-in from 4:00 PMCheck-out by 11:00 AM.
- Superb locationGuests rate the location 9.4 out of 10, at South Quay,.
Luxurious Bedrooms with Stunning Views The Old Custom House offers elegant bedrooms with luxurious bathrooms, overlooking Padstow’s medieval harbour. Each room is warmly furnished with satellite TV, free Wi-Fi, and some offering views of the harbour or estuary.
Award-Winning Dining Experience Indulge in fresh, local fish and seafood at the stylish restaurant. Enjoy freshly cooked full English breakfasts and an extensive menu at 'The Old Custom House Restaurant', blending ancient and modern decor for a unique dining experience.
Traditional Bar and Sunny Conservatory Relax in the large bar serving hearty pub food and local ales, or dine in the sunny conservatory. Just a short walk from Padstow’s bustling center, experience a warm welcome, comfortable stay, and delicious dishes during your visit.
Book now to enjoy a memorable stay at The Old Custom House!
What this place offers
- WiFi available
- Free WiFi
- Non-smoking rooms
- Restaurant
- Heating
- Bar
- Barber/beauty shop
- Non-smoking throughout
- Special diet menus - on request
- Kid meals
Rooms
8.6
Fabulous
Rated 8.6 out of 10 by 1,975 guests who stayed here.
- Cleanliness7.9
- Service9.3
- Location9.4
- Rooms7.3
- Amenities8.8
- Value8.3
- Food & drink8.9
Guests mention
Friendly staffGreat location
MarkUnited KingdomGreat place to stay at the heart of padstow with everything on your doorstep
The Old Custom House is about as central to Padstow as central is , we had a great room overlooking the harbour , breakfast was excellent and it was exactly what i was looking for. The staff were all lovely - as were…
ChrisUnited KingdomLocation was great, and meals were good when it arrived.
Staff never write your order down for evening meal and breakfast. Hence, things were wrong.
It took 1hr 30 mins for our evening meal as well as 2 other tables, one…
DeanUnited KingdomAbsolutely everything about this hotel,
The fact we were only there 2 days 😢
AnnaUnited KingdomThe visit was to celebrate our 30th wedding anniversary and we were not disappointed :)
The room was beautiful and had a wonderful view of Padstow Harbour
It woudl have been good to have a safe, we had no reason to doubt security but just for peace of mind.
WestlakeUnited KingdomPerfect location
Perfect location, room was nice with a view to the harbour.
Bed was comfy and breakfast was really nice.
The reception,bar staff and breakfast ladies were all very welcoming and polite and made you feel comfortable.
Room…
MARIA TERESAArgentinaMuy lindo
La casa y la ubicación sobre el puerto
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated December 2025.
Where you’ll be
South Quay,, Padstow, United Kingdom
Guests rate the location 9.4 out of 10 — superb.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 4:00 PM until 09:00 PM
Check-out by 11:00 AM
Children welcome
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No pets
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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Please note the lead guest must be 18 years and older. You must show a valid photo ID upon check-in. Kindly note the guest is liable for any lost items or damages made to the property by themselves during their stay, and will be charged if necessary. There is scaffolding outside some of the Value and Double rooms until 18th March 2024. A deposit may be required at the property.
What we’d check for you here
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about The Old Custom House
What time is check-in and check-out at The Old Custom House?
Check-in is from 4:00 PM. Check-out is by 11:00 AM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does The Old Custom House allow pets?
No — the property states that pets are not allowed.
Does The Old Custom House have Wi-Fi?
Yes — internet access is listed among the property's facilities.
How do I book The Old Custom House?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is The Old Custom House?
South Quay,, Padstow.
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