The Hotel Chester
Hotel, 5-star19 Newgate Street, Chester, United KingdomShow on map
Exceptional
One of our highest-scored stays, according to its guests.
9.61,514Reviews- Check-in from 3:00 PMCheck-out by 11:00 AM. The front desk is staffed around the clock, so a late arrival is fine.
- Exceptional locationGuests rate the location 10.0 out of 10, at 19 Newgate Street.
Luxurious Accommodation The Hotel Chester, a 5-star property in the heart of Chester City Centre, offers elegantly designed rooms equipped with modern amenities such as flat-screen TVs, comfortable bedding, and free WiFi. Each room features a private bathroom and a fridge for added convenience.
Convenient Location Situated just a stone's throw away from Chester Racecourse and the bustling city center, guests can easily explore nearby attractions like Chester Zoo, Albert Dock, and M&S Bank Arena Liverpool. The hotel's proximity to key landmarks makes it an ideal choice for travelers interested in sightseeing and entertainment.
Relaxation and Hospitality Guests can unwind in style at The Hotel Chester with access to a luxurious hot tub, perfect for rejuvenating after a day of exploring the city. The 24-hour front desk and concierge service ensure that every need is met promptly and efficiently.
Experience luxury and comfort at The Hotel Chester - book your stay now for an unforgettable getaway.
What this place offers
- WiFi available
- Free WiFi
- 24-hour front desk
- Heating
- Family rooms
- Pets allowed
- Luggage storage
- Express check-in/check-out
- Fax/photocopying
- Non-smoking throughout
Rooms
9.6
Exceptional
Rated 9.6 out of 10 by 1,514 guests who stayed here.
- Cleanliness9.5
- Service10.0
- Location10.0
- Rooms9.4
- Amenities9.5
- Value9.4
- Food & drink9.0
Guests mention
Excellent locationComfortable bedFriendly staffClean and modern
NaveenUnited Arab EmiratesGreat hotel - shame the full customer experience was ruined by
Great location, cosy hotel
some staff excellent - one bad experience of rudeness ruined things for us
MelanieUnited KingdomVery nice hotel, staff were exceptional. So friendly and helpful. The room was a great size, the bed was very comfortable. Had lots of nice touches like free sweets and milk. Very good location, not far to walk into…
GaryUnited KingdomLocation
Noise from outside
Nattynoo12United KingdomWhat an absolute gem of a place!
Superb room and absolutely spotless.
Safari room was excellently furnished and the Jacuzzi bath was a treat and a half!
natalieUnited KingdomCentral, clean and modern
So central . Right next to a car park . Excellent location. We would stay again , it’s so clean and modern. It has a tiny kitchen too which seems to be a thing in hotel rooms which we love . I highly recommend .
Na
AniaUnited KingdomLovely quirky hotel!!
Lovely apartment! Comfy bed, great seating area
Kitchen area small and small Friday
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Where you’ll be
19 Newgate Street, Chester, United Kingdom
Guests rate the location 10.0 out of 10 — exceptional.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 3:00 PM until 11:30 PM
Check-out by 11:00 AM
Children welcome
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No pets
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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Please note that guests must let know to the host if a dog will be part of the booking.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.
What we’d check for you here
- That the desk is staffed when you land, and that the room is held past cut-off.
- The pet fee and any size limit, which is where these bookings usually come apart.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about The Hotel Chester
What time is check-in and check-out at The Hotel Chester?
Check-in is from 3:00 PM. Check-out is by 11:00 AM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does The Hotel Chester allow pets?
No — the property states that pets are not allowed.
Does The Hotel Chester have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I check in late at The Hotel Chester?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 3:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book The Hotel Chester?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is The Hotel Chester?
19 Newgate Street, Chester.
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