The Highlands at Sugar
Hotel, 3-star2173 Sugar Mountain Drive, Banner Elk, NC, United StatesShow on map
Fabulous
Guests rate it highest for service, location and amenities.
8.6351Reviews- Check-in from 4:00 PMCheck-out by 10:00 AM.
- Superb locationGuests rate the location 9.1 out of 10, at 2173 Sugar Mountain Drive.
- Free parkingThe property states parking on site is free for guests.
Luxurious Amenities and Relaxation Indulge in the comfort of a spa bath, cozy fireplace, and entertainment in the games room. Unwind in the sauna and hot tub for the ultimate relaxation experience.
Family-Friendly Fun Enjoy quality time with your loved ones at the children's playground and bond over a BBQ. The games room with billiards and table tennis offers entertainment for all ages.
Convenient Location Explore nearby attractions like Sugar Mountain Golf Club for outdoor activities or visit Lees-McRae College and Banner Elk city center. The Highlands at Sugar offers a perfect blend of convenience and leisure.
Book now for an unforgettable stay at The Highlands at Sugar, where luxury and entertainment meet for a memorable vacation experience.
What this place offers
- WiFi available
- Free WiFi
- Parking
- Free Parking
- Non-smoking rooms
- Fitness center
- Swimming pool
- Heating
- Family rooms
- BBQ facilities
Rooms
8.6
Fabulous
Rated 8.6 out of 10 by 351 guests who stayed here.
- Cleanliness8.1
- Service9.1
- Location9.1
- Rooms8.1
- Amenities8.6
- Value8.6
- Food & drink8.6
Guests mention
Great locationHelpful staffSpacious unitsGood amenities
TuckerUnited StatesPrice, location
No air conditioning, long walk or had to drive to pool area, uncomfortable old beds, door hard to unlock with key. Staff not avaliable after 5pm. Outdated furniture and lamps.
WilliamsUnited StatesMy stay was peaceful with great views of the mountains.
The unit was very clean and updated. The bed was really comfortable. And, there was a pool, jacuzzi and other amenities on site to do things.
There really was nothing I didn’t like.
JamieUnited StatesThe views were beautiful, the rooms were clean and the beds were comfortable.
The views! The views are worth it!
Jeanette and JamesUnited StatesGreat views, great value, great space!
The views were amazing, the location was amazing, the amenities were great, the price was great, the space was great. The only minor things were that the AC didn’t work so it was difficult to get to sleep because it was…
OleksandraUnited StatesThe property was clean , the view - magnificent! Everything needed for a short time stay was already at the property.
AC didn’t work. Was extremely hot.
WalterUnited StatesTerrible to the point we left the next day.
Nothing, we left a day early from the property.
The property was extremely dirty with dust all over the floor, crumbs all on the floor. Dust around the bed. NO a/c. Stuffy and we couldn’t sleep. Left the next day.
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Where you’ll be
2173 Sugar Mountain Drive, Banner Elk, NC, United States
Guests rate the location 9.1 out of 10 — superb.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 4:00 PM until 05:00 PM
Check-out by 10:00 AM
Children welcome
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No pets
Free parking on site
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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If expecting to arrive outside check-in hours, please contact property in advance for check-in instructions. Guests must be 25 years of age or older to check in without an official parent or guardian. This property is a Vacation Ownership Property, which means at times guests may be required to change apartments during their stay.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.
What we’d check for you here
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about The Highlands at Sugar
What time is check-in and check-out at The Highlands at Sugar?
Check-in is from 4:00 PM. Check-out is by 10:00 AM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does The Highlands at Sugar allow pets?
No — the property states that pets are not allowed.
Is there parking at The Highlands at Sugar?
Yes — the property states that parking on site is free. Whether a space can be reserved in advance varies, so we check it against your dates.
Does The Highlands at Sugar have a pool?
Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.
Does The Highlands at Sugar have Wi-Fi?
Yes — internet access is listed among the property's facilities.
How do I book The Highlands at Sugar?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is The Highlands at Sugar?
2173 Sugar Mountain Drive, Banner Elk, NC.
Other places we book in Banner Elk
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